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Customer Ideas Portal

Showing 4758

Add support for Proxy Authentication on Windows

Most apps prompt for a login for proxy connections. However, RC app on Windows doesn't.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

New user permission so they are unable to switch their Caller ID from what is set

This feature would help enforce Caller ID setups and make sure they are always set to their appropriate Caller ID whether it is their direct line, a company caller ID or something else. This would apply to the extension settings in the website, an...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Editing RC meeting as a delegate (on unified app)

we would like our users to be able to edit meetings as delegates using the RC unified app. Looks like you are not able to do that with new RC unified app
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Check Network Connectivity Through the App

RC features requires an extensive list of servers that the endpoint need to be able to reach to work properly. It would be easier to troubleshoot network connectivity related problems if there was an inbuilt connectivity status check tool or a sep...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Call Booked

It would be nice to add a feature to select if a call was succesfully booked or converted into a customer. The other reports are nice but I think the primary goal of every business would be knowing how many call turn into actual customers.
Guest about 2 years ago in RingCentral Analytics 0 Under review

Requesting feature to lock the settings of Polycom phone

Requesting feature to lock the settings of Polycom phone
Charmaine Eusebio about 2 years ago in Hardware 0 Under review

Requesting to have a feature to hear engage tone/busy tone if the user has a call.

Requesting to have a feature to hear engage tone/busy tone if the user has a call.
Charmaine Eusebio about 2 years ago in RingCentral Web/Desktop App 0 Under review

Integrate RC with BPSoftware.net (Best Practice - Medical Patient CRM system)

present caller ID into the BPSoftware to retrieve the patient record, based upon caller ID.
Matt Reid about 2 years ago in RingCentral Integrations 1 Under review

Analytics for call return time

I would like to monitor how long it takes for a call to be returned, following a voicemail, to ensure policy compliance.
Guest about 2 years ago in RingCentral Analytics 0 Under review

Open/View Cases from App

Access to certain support areas are available through this app, but you are not able to access RingCentral Support to navigate to “Support Case Online” to open or check case status from the app; unless you do it by the browser.
Guest about 2 years ago in RingCentral Mobile App 1 Under review