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Allow private add-ins to be installed from App Gallery

Problem Statement One cannot discover and install private bots and notification apps via the App Gallery. This makes it very difficult for employees to take advantage of these apps their developers build. Solution Create an area in the App Gallery...
Byrne Reese over 1 year ago in Developer Platform and APIs 0 Planned

Call Queue Status Unavailable while 'In a meeting'

I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a fe...
Guest over 1 year ago in RingCentral Phone 0 Under review

Remove Extra Lines on Polycom Without Adding Presense

By default, the user line is listed on each line (4 times for an 4 line phone, for example). The workaround is to add presence for a line 3rd line, which the end user may not need, to remove the extra lines. This makes the phone screen very busy w...
Joe Croll (2472) over 1 year ago in Hardware 0 Under review

Number to Email Format

I want to know how I can change my RingCentral number to email format for example on my Verizon line I was able to change line to email, so my customers can send email to my line.
Anthony Jabal over 1 year ago in RingCentral Admin Portal 0 Under review

Hello, I have an application in my dental software that requires a simultaneous ring function to display patient information on our workstations. I was hoping to add a feature that when calls are directed into the que it will also ring to that external number as well. Is this possible?

we want that all members on the group will ring simoultaneous at the same time an external number
Guest over 1 year ago in RingCentral Web/Desktop App 1 Needs more information

Allow Call Forwarding custom rule on Mobile App only

Allow call forwarding (custom rule) to directly forward the calls to a mobile app
Guest over 1 year ago in RingCentral Mobile App 0 Under review

RingCentral Chat - Nudge/Ping a Team Member - just like the old Windows Messenger Days!

One of the main issues we have with the Chat is that team members sometimes miss messages - either they miss the notification top right or the window hasn't been opened and it's knocked them offline. In the old days of MSN Messenger, they had a gr...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Make more individual groups (or teams) so I can separate my contact list.

I have realtors and customers. I would like to put realtors in a group (that is not on the same feed) so when I need to send text messages. Realtors are in their own group and customers in another.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Goal to report

to be possible to add manually GOALS how many calls a day someone should do, and then if he didn’t reach that goal that number to be red and % to be displayed, like 120% above goal or 20% less then goal
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Upgrade firmare for Yealink T42S, T46S etc.

Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...
Todd Thurlow over 1 year ago in Hardware 1 Under review