All ideas

Problem Statement One cannot discover and install private bots and notification apps via the App Gallery. This makes it very difficult for employees to take advantage of these apps their developers build. Solution Create an area in the App Gallery...

I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a fe...

By default, the user line is listed on each line (4 times for an 4 line phone, for example). The workaround is to add presence for a line 3rd line, which the end user may not need, to remove the extra lines. This makes the phone screen very busy w...

I want to know how I can change my RingCentral number to email format for example on my Verizon line I was able to change line to email, so my customers can send email to my line.

we want that all members on the group will ring simoultaneous at the same time an external number

Allow call forwarding (custom rule) to directly forward the calls to a mobile app

One of the main issues we have with the Chat is that team members sometimes miss messages - either they miss the notification top right or the window hasn't been opened and it's knocked them offline. In the old days of MSN Messenger, they had a gr...

I have realtors and customers. I would like to put realtors in a group (that is not on the same feed) so when I need to send text messages. Realtors are in their own group and customers in another.

to be possible to add manually GOALS how many calls a day someone should do, and then if he didn’t reach that goal that number to be red and % to be displayed, like 120% above goal or 20% less then goal

Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. https://www.yealink.com/product/headset-wh63 Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...