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Engaged Digital All Channel OOO

Every time there is a holiday or company day off, I have to go into each individual channel to put an out of office. Can there just be an option to pick all channels and just do one for the whole company? Also, it would be nice to have a start and...
Meagan Butler over 1 year ago in RingCentral Engage Digital 0 Under review

Select useres

Can the report be made where we can select just users of our team?
Guest over 1 year ago in RingCentral Analytics 3 Future consideration

Email Notfication

It would be great to recieve an email notification when certain thresholds are exceeded. example: email alert when "x" number of calls have been abandonded, email alert when agents talk time exceeds "x" minutes. email notification when call que ex...
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Add Comment Box to My Tasks Page

We need the Comment box from the Interactions page added to the My Tasks page so that we can see all pertinent notes about the interactions that are assigned to the evaluator without leaving the My Tasks page.
Brenda Orozco over 1 year ago in RingCentral Contact Center 0 Under review

Ability to cast dashboard to Monitor

It would be great if you could cast the stats to a Monitor or present it on full screen mode.
Elvin Kruger over 1 year ago in RingCentral Analytics 1 Future consideration

Exporting call pick up groups and members

We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all gro...
Calvin Lee over 1 year ago in RingCentral Admin Portal 0 Under review

External contacts in company directory

It would be nice to add external contacts within the company directory. We have a dozen contractors that we do not provide phones for and to be able to add their name and cell number in the company directory would be great to where we could dial b...
IT SV over 1 year ago in RingCentral Web/Desktop App 3 Under review

Custom Templates for Tasks

We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, ty...
Josh Cadieux over 1 year ago in RingCentral Admin Portal 0 Under review

call waiting longer than 15 min & customise the number of callers in a call queue

PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do n...
reception two over 1 year ago in RingCentral Phone 1 Under review

Allow personalization of the fax transmission results notice

As a lawyer I sometimes need to provide proof a fax was sent. It would look much more professional if my fax results page had my firm name and information rather than an advertisement for Ring Central.
A. Craig Abrahamson over 1 year ago in RingCentral Web/Desktop App 0 Under review