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Add "Does Not Start With" Comparator to Custom Campaign Criteria on Engage Voice

Add a comparator for the Custom Campaign Criteria Plans that would allow "Does Not Start With". A good example use case would be for filtering out specific area codes from your dial plan, while leaving others in that state eligible for dialing.
Colby Jestes over 2 years ago in RingCentral Engage Voice 0 Future consideration

Disconnect call queue call when no call queue member is available

In the Call Queue Wait Settings, there is a setting called "When members are available, but no members answer or all members are busy or unavailable" with a drop down, but the only option in the drop-down is to wait (then there is a subsequent opt...
Guest over 2 years ago in RingCentral Admin Portal 2 Future consideration

The auto Disposition option needs to change agent to an on -hook aux state

We would like to use the auto dispotion feature but we need the agent rolled into an aux code that would not be available .
Debra Johnson over 2 years ago in RingCentral Engage Voice 0 Future consideration

Allow Co-Host to manage Breakout Rooms

Please Allow Co-Host to manage Breakout Rooms and see who is in them and be able to assist moving participants around.
Teresa Habeck over 2 years ago in RingCentral Meetings & Webinar / RingCentral Video 1 Future consideration

Auto reply SMS to missed calls

I would like to have an auto reply text message sent out for a call that is missed to the customer who placed the call.
Guest over 2 years ago in RingCentral Web/Desktop App 10 Future consideration

QM - Bulk Delete Unused Interactions

Deleting unused interactions is time consuming and counter productive. A bulk delete feature would save time and make the process of searching for specific interactions more efficient.
Nancy Fulton over 2 years ago in RingCentral Contact Center 0 Future consideration

Public RingCentral Video API

Vote for this idea to join the waiting list for access to the upcoming RingCentral Video API. This idea pertains to making available to developers and partners a public RingCentral Video API that would contain the following features: Ability to cr...
Byrne Reese over 2 years ago in Developer Platform and APIs / RingCentral Video 1 Future consideration

Change agent state through Max Supervisor

When launching supervisor I want the ability to change an agents status for example if I wanted them in available and they were unavailable I can manually change their status for them or vice versa
Guest over 2 years ago in RingCentral Contact Center 7 Future consideration

Make columns adjustable for Task view

In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll ...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Polling feature for RingCentral Video

Everyone who has RingCentral Video meetings should be able to use the polls feature for larger groups
Guest over 2 years ago in RingCentral Video 1 Future consideration