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Reporting for Current Time Zone

Allow for bi reports to run reporting on current user time zone. When call interactions are recorded they are stamped with current time zone. When reporting is ran they are stamped with universal time zone. This is throwing off our QM reporting at...
Guest about 2 years ago in RingCentral Contact Center 1 Future consideration

Give possibility to calculate the SLA on FB Messenger over all responses, not only the on the first response.

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given...
Guest over 2 years ago in RingCentral Engage Digital 2 Future consideration

Recording speaker only in RingCentral Video

With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video m...
Guest over 2 years ago in RingCentral Video / RingCentral Web/Desktop App 7 Future consideration

Increase size of Local Connect Buckets

Increase the number of local DIDs in Local Connect buckets. Increasing the number of DIDs assocaited with a campaign with reduce downstream carrier throttling for high volume customers.
Tim Arnott over 2 years ago in RingCentral Engage Voice 0 Future consideration

Ability to add another user in ongoing RingCentral Video call

Sometimes we want to add another user in the ongoing call. A feature to enter the user name (RC id) and directly add that person can be very helpful.
Guest over 2 years ago in RingCentral Video 5 Future consideration

Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...
Guest over 2 years ago in RingCentral Admin Portal 2 Future consideration

Support multiple new (file) attachments for CreatePost in Team Messaging REST API

Currently CreatePost only supports existing attachments found in RingCentral. To POST a file, one must POST to '.../glip/files', with a single file. This automatically creates a Post with a single attachment (the file) and nothing else (no text, m...
Caleb Bergman over 2 years ago in Developer Platform and APIs 0 Future consideration

The ability to set up certain skills/queues from allowing transfers

We have several skills set up that do not have agents assigned to them so we have found several emails have been transferred to skills that don't have any agents. We are having to watch those skills and act if anything gets in there on accident. I...
Guest over 2 years ago in RingCentral Contact Center 0 Future consideration

RE: "Edit Task" Window - Create a way to expand the "description" field

On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task t...
Guest over 2 years ago in RingCentral Web/Desktop App 5 Future consideration

RCV for Training - Can we get a share/load file feature?

Can we have the ability to share files with participants in the meeting and can we load in content to the presentation directly? For example, the Webex Training Center, allows the host to load PPP, Activity sheets, and other content into the meeti...
Guest over 2 years ago in RingCentral Video 0 Future consideration