All ideas

Allow for bi reports to run reporting on current user time zone. When call interactions are recorded they are stamped with current time zone. When reporting is ran they are stamped with universal time zone. This is throwing off our QM reporting at...

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given...

With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video m...

Increase the number of local DIDs in Local Connect buckets. Increasing the number of DIDs assocaited with a campaign with reduce downstream carrier throttling for high volume customers.

Sometimes we want to add another user in the ongoing call. A feature to enter the user name (RC id) and directly add that person can be very helpful.

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...

Currently CreatePost only supports existing attachments found in RingCentral. To POST a file, one must POST to '.../glip/files', with a single file. This automatically creates a Post with a single attachment (the file) and nothing else (no text, m...

We have several skills set up that do not have agents assigned to them so we have found several emails have been transferred to skills that don't have any agents. We are having to watch those skills and act if anything gets in there on accident. I...

On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task t...

Can we have the ability to share files with participants in the meeting and can we load in content to the presentation directly? For example, the Webex Training Center, allows the host to load PPP, Activity sheets, and other content into the meeti...