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Video Mail Messages

With the RC App feature, I thought it would be cool if we could send Video Messages, similar to VoiceMail. This would be great feature to add for the holiday season, or leaving a video message when a person doesn't answer the phone.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

click to dial feature for - RingCentral Contact Center Voice

RingCentral Contact Center Voice / article 1160 - it would be helpful if it would have a click to dial feature
Guest 10 months ago in RingCentral Contact Center 1 Needs more information

On Admin side, status icons for both User and Phone on 'Users with Extensions'.

While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if...
Joe Cache - 1601 over 1 year ago in RingCentral Web/Desktop App 0 Under review

Make Text Highlighting Actually "Work"

In the new RingCentral desktop app, when RC identifies a number as a phone number (mostly incorrectly), it's very difficult to actually click-and-drag style highlight that number to copy and paste (I think because of the call, text pop-up that hap...
Kevin Seymour over 1 year ago in RingCentral Web/Desktop App 1 Under review

Call Queue Greeting not count towards queue time

I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.
Chase Owens over 1 year ago in RingCentral Phone 0 Under review

Why don't contacts have a fax number?

When I go to fax, it suggests using a contact, but what good is that if the contact doesn't have an associated fax number????
Guest 10 months ago in RingCentral Contact Center 0 Under review

Disable entering extension when the call has gone to a voicemail message.

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Turn On/Off the Message and Video Capabilities of the RC App

Capabilities to turn off the message and video since some only need the phone capabilities to use the service and not the added features
Guest 10 months ago in RingCentral Web/Desktop App 1 Already exists

iCal sync is an issue with Schedule list in the RC video software.

You have accommodated Google and Outlook calendar users. I am able to get my video meetings to populate my iCal(endar), however, I cannot get a list of my scheduled meetings in the app. It would be very helpful to get a schedule list.
Guest 10 months ago in RingCentral Video 0 Under review

# Outbound Connected calls KPI

For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
Guest 10 months ago in RingCentral Web/Desktop App 0 Under review