All ideas

Two companies are being managed in one account through Multi-Site. The Super Admin will give access to one of the Users of the other company so they will have access to their IVR Menu. However, that User shouldn't have access to the greetings unde...

I have some users that would like to see the same functionality that they see in Teams and Skype where they can turn a notification on to see when a specific user becomes available.

Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they mana...

I am a full-access manager for 3 call queues that are set up with their own direct lines. I do not know how to respond to these text messages. I read online at this article (https://community.ringcentral.com/questions/89895/call-queue-texting.html...

Captioning for RC video is wonderful for those of us with hearing deficiencies. It would be great if the desktop and or mobile app extrended that same technology

Please add a hotkey for Call current selection to the new RingCentral App, like the one available in RC Phone. This is the most important hotkey for our users.

RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that ...

Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.

It seems like the 'missed' calls are calculated from EVERYONE, rather than the selected users. We realized this because our formulas in google sheets doesn't equal 100% with the answered by the 13 users and missed.

They have many features, there may even be a simple integration path, they would run an agent to link to data on Mitel servers, but you could potentially give them an integration path to data linked right on Ring Central, and they have very nice d...