Skip to Main Content

Customer Ideas Portal

Showing 5052 of 5052

Honeybook Integration

Honeybook is a popular CRM for freelancers. It would be quite efficient to automatically log phone / text interactions with clients from RingCentral into Honeybook, automating client interaction records/history.
Russell Morgan 8 months ago in RingCentral Integrations 0 Future consideration

Get notifications in the app for texts and not just for messages and mentions.

should get notifications for text, not just through email.
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Reporting for Current Time Zone

Allow for bi reports to run reporting on current user time zone. When call interactions are recorded they are stamped with current time zone. When reporting is ran they are stamped with universal time zone. This is throwing off our QM reporting at...
Guest about 2 years ago in RingCentral Contact Center 1 Future consideration

Add ability to view Google Calendar in RC App

You can create a meeting in Google Calendar with the RC app but being able to use the RC app as the primary tool for collaboration would be great and viewing Google Calendar would be essential for this.
Randy Olsen about 2 years ago in RingCentral Web/Desktop App 0 Under review

Option on Admin UI to extend agents auto disposition timeout

Currently if you select the option auto disposition on time out within a disposition , you can only select one time frame for that option. What we need is an option for the admin to extend the disposition time out with a button on the admin ui . T...
Debra Johnson about 2 years ago in RingCentral Engage Voice 0 Will not implement

Enable phones to call deaf persons on RELAYUK 18001

Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with...
Michael Everett 8 months ago in RingCentral Phone 0 Under review

Allow monitoring on emergency 999/112 calls

We run a suicide prevention line and sometimes need to call 999. To support a volunteer to make a 999 call we need to us the *80/*81 live monitoring to support them though the call. Please could you enable this? Thanks
Michael Everett 8 months ago in RingCentral Phone 0 Under review

See scheduled meetings farther into future on mobile app

I use the ios mobile app frequently. Unfortunately, I am unable to view/edit any scheduled meetings that are greater than 1 week out. I have to go to the desktop app to do so. It would be much more convenient to have those meetings accessible via ...
Sam Bienenfeld 8 months ago in RingCentral Mobile App 0 Under review

Right align sent messages within Direct and Teams Messages

It is helpful to differentiate between my messages (messages sent) and messages from others (messages received). This allows me to easily differentiate messages within a discussion.
Rob Leasure about 2 years ago in RingCentral Web/Desktop App 0 Under review

control volume option for notification on RC App mobile

please add a control control volume option for notification on RC App mobile on IOS especially for incoming calls
John Ramirez about 2 years ago in RingCentral Web/Desktop App 0 Under review