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Customer Ideas Portal

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Admin Portal Timeout Control

The / Admin Portal timeout value is very low, causing frustration for users having to sign back into the website 10-20 times per day. It would be helpful if the timeout value could be customized by the customer directly, es...
Kevin Foster 11 months ago in RingCentral Admin Portal 0 Under review

Allow agents to place outbound calls in maxagent while on wrap up status

users who make a series of outbound calls have to manually change status from wrap up to another status just to dial another outbound number. It is an unnecessary series of mouse clicks that add up.
Brian Casey almost 2 years ago in RingCentral Contact Center 2 Future consideration

Admin App

There should be an admin app. It should have one page that gives an overview of the users and their status as well as all of the current callers. I should be able to see how many customers are waiting in the Queues. Also have a button on each call...
Guest over 3 years ago in RingCentral Web/Desktop App 1 Under review

It would be very helpful to include the Limited Extensions in the Business Analytics

Having Limited Extensions included in the Business Analytics will be very beneficial in monitoring all calls to monitor utilization instead of going to Call Logs having it there will improve the ease of use.
Guest 11 months ago in RingCentral Analytics 0 Under review

Apply updates on template to users

When there are updates in a template, it looks like we need to reapply the template to a respective group/individual. Is there a way to automatically apply the updated template to users?
Chiaki Takano 6 months ago in RingCentral Admin Portal 0 Under review

Analytics Reports of Phone Calls

Hi, I am looking for a report with all the calls CONNECTED. As I have to do the analyses of number of people I spoke with to the number of matched candidates. I will really appreciate as this will give a more clear picture. Thanks, Lubna Ali Healt...
Lubna Ali 6 months ago in RingCentral Analytics / RingCentral Mobile App 1 Under review

Add Meeting-ID as column in bulk download

It is useful when using InContact to be able to download the Meeting-ID as part of the bulk user download. This allows bulk upload into InContact for Meeting-ID Please add a new column to the bulk user download for Meeting-ID
Donald Prescott 6 months ago in RingCentral Admin Portal 0 Under review

oowrin is the new CRM please add to our ring central family

New CRM integration
Sandeep Reddy 6 months ago in RingCentral Integrations 1 Future consideration

WFM - Flexible Meetings to Include All Agents Selected

When scheduling a Flexible Meeting in WFM, you cannot schedule everyone into the same meeting. You define the maximum simultaneous agents in a meeting, but even if you make that number high enough to include everyone selected, you will receive mul...
Anthony Roberts over 1 year ago in RingCentral Contact Center 0 Under review

Integrate with Outlook's flagged email/task tool

Since Ring Central has a Workspace tab for tasks, it would be nice to add the flagged email follow-ups to it.
Trey Penna over 1 year ago in RingCentral Integrations 0 Under review