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Customer Ideas Portal

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VoiceMail to E-Mail Language Filter

Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive wo...
Guest over 1 year ago in RingCentral Phone 0 Under review

Disable press 1 to join a meeting

When inviting someone to a meeting by phone the receiver of the call must press 1 to join. If you're calling a service, like interpretation, where you key in your ID and there isn't a live rep answering the phone then you can't use this feature.
Tina Genovese over 1 year ago in RingCentral Web/Desktop App 0 Under review

I have business email app called hushmail.com

I would like to integrate with ringcentral as with google workspace
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Way to mark/list specific numbers as Masked

Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it
Hannah Tieu over 1 year ago in RingCentral Admin Portal 0 Under review

Add a notification/chime feature to the MaxAgent call Deposition (where time can be chosen by user) that notifies user if they have forgotten to complete a Deposition

If a deposition has not been completed within 4mins for example, a chime would sound or notification flash alerting user to wrap up their deposition.
Guest over 1 year ago in RingCentral Contact Center 0 Under review

I would like to be able to send a canned audio reply to a caller who is calling on my desk phone when I am at my desk but too busy to answer right now.

When I'm involved in a conversation on my CELL PHONE and my desk phone rings, I would love to be able to send an instant message to the caller with a canned message by pressing buttons on my desk phone. I foresee this sequence as 1) VOIP phone sta...
Guest over 1 year ago in RingCentral Phone 0 Under review

Update Contacts when changing a user's name and details

My call logs are confusing because we have changed user's names as employees come and go. The only way to update the names on the call log is to change them in the contacts, but that's only for me. Currently I have to update the user's name a deta...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Reoccurring meeting with different password/pin

We would like to setup a reoccurring weekly meeting starting at the same time each week with a different password/pin each week if possible opposed to current setup which sets same password for each reoccurring meeting.
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Ability to disable built in feature of video movement

3 of us were on a video chat. we were all off mute. when someone speaks their video picture highlights in blue and becomes a bit bigger. we want to turn off that feature so that the video pictures remain static. We were getting sick with the const...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Remove restrictions and improve Bulk Cost Code update template

Please relax restrictions for the Bulk update Cost Code template. It's nearly useless because you cant even perform Vlookups in excel to help in filtering data and make bulk changes I also recommend unlocking the excel filters and deleting rows th...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review