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Discontinue (1) Manager has Full Access to Call Queues - Admin Portal

Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go ba...
Susan Arbogast almost 2 years ago in RingCentral Admin Portal 0 Under review

Ignore calls while on the line, not place on hold

When pressing ignore or send to voicemail when a 2nd call comes in while on an active call, don't place active call on hold
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Improve PagerDuty Integration By Including Incident Title in RC

Currently, PagerDuty integration posts messages to RC that include only "Trigger Type", "Service", "Assigned To" and "Changed By". An incident identifier is also provided, but in our case is always "Incident: null" PagerDuty events contain a "Titl...
Guest almost 2 years ago in RingCentral Integrations 0 Under review

Changed Order of Desktop/Mobile App under Call Forwarding

I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu.

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu in your Analytics Portal. Where the calls are being routed and on what key presses caller did press.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Right align sent messages within Direct and Teams Messages

It is helpful to differentiate between my messages (messages sent) and messages from others (messages received). This allows me to easily differentiate messages within a discussion.
Rob Leasure almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Prevent RingCentral App Window From Resizing On Incoming Call

When using the RingCentral app on my multi-screen workstation, I will dock the app to the left side of my left screen. When a call comes in, the app will undock and 'restore' itself, forcing me to re-dock the app after every call.
Kevin Kraft almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Bulk export/download of Meeting Recordings from the cloud

Allow users and admins to do a bulk download/export of all meeting recordings held in the RC cloud. This would allow for better maintenance of cloud storage space, retrieval of all recordings when off boarding staff, or when in need of retrieving ...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

control volume option for notification on RC App mobile

please add a control control volume option for notification on RC App mobile on IOS especially for incoming calls
John Ramirez almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Print to Ringcentral with new app

We need to enable again the Print to Ringcentral with the new RingCentral app
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review