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Customer Ideas Portal

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Text (side notes)

This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
NY Steamers about 1 year ago in RingCentral Mobile App 0 Under review

Remove all failed faxes on entire account

Instead on logging in per extension to remove failed faxes, customer must have the option to remove failed faxes on entire account in Admin Portal
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Polycom Transfer to Directly Voicemail

You should be able to forward a call directly to Voicemail using a polycom VVX phone without having to change your forward type to blind. Is there a way to add a forward to VM button on the screen?
Guest about 2 years ago in Hardware 0 Under review

Globally Block Forwarding to Outside Lines

We would like to have the ability to only allow our users to forward to extensions that are within the RingCentral system. This would allow us to make sure that no business calls leave the platform and are subject to the rules and policies of the ...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Text snooze, as reminders.

Like emails we can snooze to receive an alert to follow up and contact.
NY Steamers about 1 year ago in RingCentral Mobile App 0 Under review

Add a feature to allow users to just receive text messages

Along with Business SMS permission there should be another feature to only allow users to only receive or just send text messages.
Amanda Bradbury about 2 years ago in RingCentral Web/Desktop App 0 Under review

Transfer unanswered queue calls to auto receptionist

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...
Guest over 3 years ago in RingCentral Phone 0 Under review

Secure IVR credentials

We need the ability to securely encrypt credentials within IVR scripts that access backend data systems.
Clark Bergholtz about 1 year ago in RingCentral Contact Center 0 Under review

Re-route committed callbacks to the skill, or to agent at a later date

Currently, if an agent has a commitment scheduled for themselves (and not their skill), and they're unavailable to take the call at the committed time, the commitment will be broken and the customer will not receive a call. Instead, the commitment...
Michelle Sterzovsky about 1 year ago in RingCentral Contact Center 0 Under review

Display Name As Required Field Upon Joining Meeting

Suggestion to discard the existing feature which auto-populates a user's "Display name" w/what appears to be a device ID/name and replace that with an empty required field for "Display name" so that users will type a discernible display name that ...
Korey Scott about 2 years ago in RingCentral Meetings & Webinar 0 Under review