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Allow Integration with Keap/Infusionsoft

We would love to see a way for our RingCentral call/sms activity to be integrated with Infusionsoft. Specifically, if we can have the call logs be appended to infusionsoft contact notes, that'll be awesome!
Guest about 2 years ago in RingCentral Integrations 1 Under review

Deleted Voicemail Logs

Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users
Heidi Huebner 8 months ago in RingCentral Admin Portal 0 Under review

Reset and Assign

The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members sho...
Susan Pieroni 8 months ago in RingCentral Admin Portal 0 Under review

Cmd + Enter should send a new message in RC App

RC on Mac. This is fairly standard across the web: enter text into a textbox press cmd enter form posts to server But when I press enter or cmd enter in a text compose window it won't send. I have to move my hand off the keyboard to actually send....
Guest over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Add a feature to flag or blacklist a text message containing spam or Phishing scam

I received these texts that contain phishing scam: From: (833) 705-1026 Received: Saturday, March 06, 2021 at 12:59 PM Message: Alert! - NyDMV # Please, update your current mailing and contact information to meet REALID requirements. Update Now at...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Allow adding and editing Notes/Tasks in a separate window

For longer and more complex notes it becomes an issue that to read or change a note that it covers the entirety of the desktop app. Allowing it to pop out to a separate window would allow users to reference information sent in messages more easily...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

choose which users/extensions will be archived

choose which users/extensions will be archived verses all of them
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Report/Export of Emails Listed for All Notifications

There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notificat...
Bethany Garcia about 2 years ago in RingCentral Admin Portal 0 Under review

Mass downloading of picture SMS

It would be very efficient if there was a feature where the Ringcentral user is able to download all the pictures sent through Ringcentral by the customer. It is very time-consuming when the user has to go to each picture one by one to download th...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

RingCentral Meeting Anaytics / Reporting

The ability to search meetings is limited to meeting ID or Host. And, the host name must be an exact match as the users profile. Expand search criteria to include wild-card, participants, IP Address, etc.
Jonathan M Farley about 2 years ago in RingCentral Admin Portal 1 Under review