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Customer Ideas Portal

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Add condition to custom call handling: internal vs. external calls

Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring f...
Jacob Reeder about 2 years ago in RingCentral Admin Portal 0 Under review

Stop getting a call once a user receives a call from call queue and transitioned to video call.

We suggest to have an option that prevents a user from getting another call once he received a call from call queue and transitioned the call to a video call.
Paola Bianca Navarra about 2 years ago in RingCentral Web/Desktop App 0 Under review

Option to block, filter, and allow certain emails from specific sources for email to fax

We experienced an event where multiple fax confirmation email was received and it was not initiated by anyone in the office. We were hoping to block any emails from a different source. Ex. allow emails from Outlook only, Google, Etc.
Roland Angoluan about 2 years ago in RingCentral Admin Portal 0 Under review

Password and PIN Expiration Requirement

Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
Niki Martschinske about 2 years ago in RingCentral Admin Portal 3 Under review

Ability to Turn Off Calling Out Through Voicemail

Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
Niki Martschinske about 2 years ago in RingCentral Admin Portal 1 Under review

While in a direct call my, status is "on a call", a queue call will still ring in; I would like an option to not ring.

While in a direct call my status is "on a call", a queue call will still ring in. If DND is on it will not. Is there a way to have the phone NOT ring when the person is already on the phone? I would like an option that IF I am "on the phone" : 1) ...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Conversation-Specific Notifications on Mobile App

Right now (at least on iOS), all chat notifications from RingCentral are grouped under a single notification group, regardless of which contacts are involved. For iOS's native text message app, each conversation is a separate group of notification...
Jacob Reeder about 2 years ago in RingCentral Mobile App 0 Under review

Changes made utilizing templates do not get saved in the audit log.

Unable to see change within the audit log and/ or comments section after uploading changes to template.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Add feature of knowing IP ADDRESS OF CALLER TO BLOCK SPAM CALLS

We are getting spam calls ....we can block their IP and stop spam calls on RC or on google adwords account that will really help.
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Preserve groups and direct messages with off-boarded employees

Currently, if you disable/delete a user from the RC admin console, all conversations with this user disappear. This includes direct 1-on-1 communications, as well as ad hoc groups (not just their messages, but the whole group disappears). Often ti...
Chris Rosa about 2 years ago in RingCentral Web/Desktop App 2 Under review