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Customer Ideas Portal

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Allow Dialer to be moved out the RC App window.

We currently have a large pool of our users using the RC Phone app, the main reason for this is the fact that it is small and can sit in the corner of their Screen and doesn't require much desktop real estate. As we have been trying to migrate our...
Greg Putman almost 2 years ago in RingCentral Web/Desktop App 1 Under review

QOS/Calls: Allow to add/change fields and export data for analysis

On the QOS/Calls screen allow the user to add or change fields and allow the data to be exported to be able to analyze QOS issues.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Transcription of recorded phone calls

quick access to recorded information recorded at a glance, recorded info could be searchable
Aaron Williams - ACW almost 2 years ago in RingCentral Phone 2 Under review

Customer Answering Rules Identification

It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that...
Susan Pieroni almost 2 years ago in RingCentral Admin Portal 0 Under review

Access call queue history from iOS/Desktop App

I shouldn't be forced to go through the RC website to access call queue history.
Guest almost 2 years ago in RingCentral Mobile App 0 Under review

Would like to install RC Phone app MSI for all users profile.

- We have hybrid work-from-home, and users come in the office and sit at a desk that is shared by others - that is, today maybe Alyssa is sitting at a desk, tomorrow it might be David - But both Alyssa and David need the phone app - I install it f...
Rodolfo Sasabo almost 2 years ago in RingCentral Web/Desktop App 4 Under review

Outbound Handle Time for users in the Performance Report.

Please add a column on a report and allowing the user access to information they have access to at the Queue level. Why not the user level as well so we can see all the itemized calls and their handle time. We need this to track productivity for o...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Option for the RingCentral App to not ring for MS Teams calls

Option for the RingCentral App to not ring for MS Teams calls. Hope there would be an option for the RingCentral App to not ring for MS Teams calls aside from signing out to the App.
Jessa Remo almost 2 years ago in RingCentral Mobile App 0 Under review

Add Call Length to Quality of Service dash

No description provided
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Press 0 to divert back to operator when on hold or in call park

At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review