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Bulk import and bulk change for IVRs and groups

Bulk import and bulk changes for users is great and it works perfectly fine. So now I'd love to have a similar feature for call queues and IVRs as well.Many customers have similar types of queue and IVR scenarios, so it would be nice to just impor...
Johannes Grohmüller over 1 year ago in RingCentral Admin Portal 0 Under review

Ring Central MVP Silent Uninstall for user-installed .exe?

Issue: Please provide an automated "silent" way to uninstall the user-installed version of the Ring Central MVP application for Windows desktop. Workarounds: I am able to manually uninstall it when logged in as the user from either the Control Pan...
Peter Z. over 1 year ago in RingCentral Web/Desktop App 0 Under review

Fix your support phone-in IVR

Fix your support phone-in IVR. For months now it would never accept my PIN and I would have to wait for it to timeout to bypass to a live agent. Now it asks me if I want to "chat", goes silent, and just completely dead ends me. There is no PIN req...
James Marshall SA over 1 year ago in RingCentral Admin Portal 0 Under review

Include button to turn off unavailable agents

We want there to be a button on the Operator Agents Count Widget, where we can toggle unavailable agents on and off from the WIDGET GRAPHS. You have this button available for the agent list BUT not on the graphs.
IT Department over 1 year ago in RingCentral Analytics 0 Under review

Connectors for Avaya Cloud Office to use with the Microsoft Power Suite

This would allow for more automatic integration between Microsoft Apps and Avaya. These would be for things like posting in chats/teams or creating Tasks, Events, and Meetings depending on data received from another source (a new email, data from ...
Michael Myrtle over 1 year ago in RingCentral Web/Desktop App 0 Under review

Fix the spacing on the "Real Time Dashboard"

The spacing for the dashboard is wide which takes up a lot of space. Is it possible to trip down the spacing so when viewing the dashboard you do not have to scroll up or down to view all the team members.
Pauline Stewart over 1 year ago in RingCentral Analytics 0 Under review

Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we hav...
Michael Shupe over 1 year ago in RingCentral Web/Desktop App 0 Under review

List all phone queues for a specific person

As an administrator , I often get requests to find out what queue multiple staff are in. We have 162 queues and 969 staff so there is no easy way to gather this information.
Matthew Bressler over 1 year ago in RingCentral Admin Portal 0 Under review

Block 1-900 numbers

I don't want the thousands of dollars in bills for employees calling 1-900 numbers from company phones.
Trevor Harrison over 1 year ago in RingCentral Admin Portal 0 Under review

Netsuite Integration

Just like the Hubspot integration but for Netsuite would be fantastic to have this if possible.
Steven Medina over 1 year ago in RingCentral Integrations 4 Under review