All ideas

to be possible to add manually GOALS how many calls a day someone should do, and then if he didn’t reach that goal that number to be red and % to be displayed, like 120% above goal or 20% less then goal

Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. https://www.yealink.com/product/headset-wh63 Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...

Using the Personal Connection tool the agents "ACCEPTING" the call and the PC dispositioning the call leaves a NULL in the AGENT field. My agents need credit for the calls they process even if the PC dispositions it. The agents hit ACCEPT so there...

As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin c...

I see the benefit of this for some customers, but we communicate about products that are identified by number, and it is hard to copy the part number when it is a hot-linked like a phone number.

Integration with Kaseya products. Useful for ticketing purposes.

Hi there, I think it would be very useful to have a notes section under the call details. That way I can add notes to the call to remind myself what the call was about and who the call was from. If this could get implemented in the future that ...

Michael wants to have auto dialer in using the Ringcentral app

Add the ability to copy images from ringcentral app to other apps like word processors. This would save time when compiling a document with images shared from ringcentral. Right now you need to download images and then add them to other apps which...

I do not understand why the message max is 5000. If you cannot extend that then maybe a protocal that emails you the past 5000 messages each time so you have a record of it