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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

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Text (side notes)

This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
NY Steamers about 1 year ago in RingCentral Mobile App 0 Under review

Add a small mini mode window that is always on top for muting sound and video, like the old RC Meetings application

When using the old RC Meeting application, you could minimize it to a mini mode window. If on a computer with only one screen, you could type in notes on one screen, and still be able to mute and unmute yourself on the mini allways-on-top RC Meeti...
Peter Z. about 2 years ago in RingCentral Video 1 Under review

Add Common Area Phones to RingCentral Analytics

It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
Brian Schwartz about 2 years ago in RingCentral Analytics 0 Under review

Call Queue Status Unavailable while 'In a meeting'

I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a fe...
Guest about 2 years ago in RingCentral Phone 0 Under review

Status to be displayed on APP when app is in the task bar (similar to teams)

We would like to see the status (busy/DND etc.) to be viewable from the "R" application when it is on your task bar. This way you do not have to open the app to see what status you are - This would prompt people in remembering they went on DND - a...
Christine Cullen over 3 years ago in RingCentral Web/Desktop App 0 Under review

Text snooze, as reminders.

Like emails we can snooze to receive an alert to follow up and contact.
NY Steamers about 1 year ago in RingCentral Mobile App 0 Under review

RingCentral Chat - Nudge/Ping a Team Member - just like the old Windows Messenger Days!

One of the main issues we have with the Chat is that team members sometimes miss messages - either they miss the notification top right or the window hasn't been opened and it's knocked them offline. In the old days of MSN Messenger, they had a gr...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow callers on hold to disable or change the hold music

One of my clients uses ringcentral. I dread being the first caller to one of their conference calls, because the default hold music is repetitive and (totally my opinion) awful. I may be the only person in the world that doesn't like it, but in th...
Guest over 3 years ago in RingCentral Phone 1 Under review

Upgrade firmare for Yealink T42S, T46S etc.

Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...
Todd Thurlow about 2 years ago in Hardware 1 Under review

Secure IVR credentials

We need the ability to securely encrypt credentials within IVR scripts that access backend data systems.
Clark Bergholtz about 1 year ago in RingCentral Contact Center 0 Under review