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CallRail type marketing source analytics tracks origin based on channel

Marketing source tracking
Frank Emanuel 12 months ago in RingCentral Integrations 0 Under review

Changing phones

I have a desk phone at the office and a desk phone at home. Currently the only way to swap the phones out is to log into the admin portal. I would like to be able to swap the phone on the actually desk phone.
Heather Block over 1 year ago in Hardware 0 Under review

adoption and usage

allow admins/users to take away any tabs from that top bar that they want. SO if they only want phone stats then they can just add that
Gary Blease over 1 year ago in RingCentral Analytics 1 Planned

Private Park ring reversion

Public Park has a reversion timer of 5 minutes after which it will return the call to the original person that parked the call.Private Park does not have this capability and calls can sit in that park location forever. We would like this feature t...
Guest over 2 years ago in RingCentral Phone 0 Under review

Kanban for tasks

Kanban (To-Do, Doing, Done or more) view option for tasks, making it easier to follow and manage. Quite like Trello but all in one app. That would be awsome!
Guest almost 3 years ago in RingCentral Web/Desktop App 2 Under review

On hold IVR menu allowing callers to press a button to be transferred to Voicemail

Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. Thi...
Jason Webster over 1 year ago in RingCentral Admin Portal 0 Under review

Independent login/logout for desk phone and RC app for call queue members.

A call queue member may wish their desk phone to remain in queue but their software app not, and vice versa.
Stephen Shaffer over 1 year ago in RingCentral Phone 0 Under review

Pop up notification on status change

I have some users that would like to see the same functionality that they see in Teams and Skype where they can turn a notification on to see when a specific user becomes available.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

Customize Settings for Message Only Extension Email Notifications

The ability to customize what information is shared in the voicemail email notification to co-contributors of a message-only extension. For example, the ability to choose whether the caller ID is included in the voicemail email notification or not.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Have separate Prompts Library for each site

Two companies are being managed in one account through Multi-Site. The Super Admin will give access to one of the Users of the other company so they will have access to their IVR Menu. However, that User shouldn't have access to the greetings unde...
Maria Della almost 2 years ago in RingCentral Admin Portal 1 Under review