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Customer Ideas Portal

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RC Meetings Launching Browser / Ads

Launching an active RingCentral Meetings from meeting link contained within the invitation launches a browser prior to launching the installed RingCentral Meetings desktop application. The inclusion of promotional / marketing material on the brows...
Jonathan M Farley about 2 years ago in RingCentral Meetings & Webinar 1 Under review

Retrieve Deleted Recording

I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Re-add ability to search for every time a word appears in an SMS conversation

Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation. For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Notification that will explain why an SMS message is block

Some SMS messages are blocked due to restricted words as per CTIA guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf Ringcentral could have a prompt or notification that will ...
Roland Angoluan over 1 year ago in RingCentral Mobile App 0 Under review

Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.

Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
Stevie Embree - IT Director over 1 year ago in RingCentral Web/Desktop App 0 Under review

Activate Bulk Generic Extenions

My Company uses Generic Extensions for the majority of the phones in the office. If the generic extensions are not activated you can not look for them in the Web app and you have to know the direct extension. This will allow for all the generic ex...
Austin Young over 1 year ago in RingCentral Admin Portal 0 Under review

AgencyBloc integration

We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!
Guest over 1 year ago in RingCentral Integrations 0 Under review

Department Name Pick From List

Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.
Arron Meyer-Razon 8 months ago in RingCentral Admin Portal 0 Under review

Want to monitor Duration of Status

I want to monitor Agents breaks Duration In the (Share Status)
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Remove ability to call an extension from an IVR menu

Customer has found that if a user enters their IVR menu and selects option 1 but accidentally presses the button 3 times, they will be routed through to the user with the extension 111. Customer has requested to be able to stop this.
Emma Murray over 1 year ago in RingCentral Phone 1 Under review