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Customer Ideas Portal

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Transfer and Add feature in HUD on RC app

On the RC phone app, while on an active call, when you hover over a user under the HUD, the Transfer and Add feature works under the HUD feature. You're able to transfer a call to another user and add another person to the call. However, on the RC...
Hannah Tieu almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Agency Bloc

Connect my CRM ( Agency Bloc) with ring central
Guest almost 2 years ago in RingCentral Integrations 1 Under review

Abililty to use template to update Conference Number on the account

Currently, the only way to update a conference number, either an admin or the end user will need to go to the extension and update it one at a time. The ask is to allow a template to be build to apply a conference # to mutliple users or to the ent...
Stacey Soubbotna almost 2 years ago in RingCentral Admin Portal 1 Under review

Allow to continue typing while receiving an inbound call

This will allow the user to not have to touch the curser to start typing, which would create for a smoother experience for the user. At times multiple calls can come in at once and if you're in the middle of work, it completely stops you and distr...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Disable RingCentral App Auto-Update on macOS

On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end resul...
Eric Crist almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Links within Team Profile should be clickable, not text

Team profiles might contain nformation and static resources about the team, such as documentation, links to get help, etc. Link in this area are NOT clickable, but they should be. Copy/pasting a link is time consuming.
Louise Baker x1003 almost 2 years ago in RingCentral Web/Desktop App 2 Under review

disable incoming caller ID

disable incoming caller ID even using IVR Menu
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Alert for Fax failures

It would be helpful to be able to set up notification alerts for when a fax doesn't come in or go out correctly.
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Deleting texts via the RC outlook addon

When using the RC outlook plugin and receiving texts (messages) it is not possible to delete the texts via the RC outlook addon. Although, opening the RC phone app and deleting the texts (messages) works… but only sort of. After deleting the texts...
Allan Tong almost 2 years ago in RingCentral Integrations 0 Under review

Include Extension in All calls history

At least for outgoing calls. Not much value having just the number in the history when you still need to look up the extension for a call back. Also, you can't determine the time and duration for a particular call, if you don't know the associated...
Pete Long almost 2 years ago in RingCentral Phone 0 Under review