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Customer Ideas Portal

Showing 4758

Virtual Phoneservice for Freshdesk

Integration with Freshdesk Phone Service in the Ticket System
Guest about 2 years ago in RingCentral Phone 1 Under review

Rename Pinned Conversation

I would like to be able to easily identify and organize my pinned conversation by renaming them
Guest about 2 years ago in RingCentral Mobile App 0 Under review

Disable email notifications for call recordings

We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.
Guest about 2 years ago in RingCentral Admin Portal 3 Under review

Add quick search to know which CALL QUEUE a user belongs to.

This is important for accounts with 20 call queues, to hundreds. Some users are members of more than one call queue. It is tedious to go to each call queue and check the members if a user is one of them.
Rodolfo Sasabo about 2 years ago in RingCentral Admin Portal 0 Under review

Export List of Queue Members

It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually...
Erik Jacobsen about 2 years ago in RingCentral Admin Portal 0 Under review

to have a +1 option for caller ID number

Requesting to have an option to have a +1 for the outbound caller id number. This will help with the number not to be tagged as spam or robo calls. This is currently a limitation on a feature
Guest about 2 years ago in RingCentral Contact Center 0 Under review

Add button that opens third party URL from the soft phone and web applications

It would help us if we could allow the user to click a button from the interface they make/receive calls on to open our application directly from their RingCentral device.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Detailed Call Log Information on the Desktop app.

If I use the computer app, I want to see where the call is coming from, what extension it is coming through. For example, on my phone app there is an small circle with an i in the middle that I can click on and it says To: 864-772-3410 (me) for ex...
Guest about 2 years ago in RingCentral Phone 0 Under review

Only number associated with user is visible to him/her

There should be option where when number is assigned to user, he should be able to view and use only assigned number, not have list of all numbers that are there on the main account.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Ring out from Desktop app to connect with Deskphone.

is there anyway to dial out from the RC App and have it connect to my desk phone?
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review