Customer Ideas Portal

Integration with Freshdesk Phone Service in the Ticket System

I would like to be able to easily identify and organize my pinned conversation by renaming them

We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.

This is important for accounts with 20 call queues, to hundreds. Some users are members of more than one call queue. It is tedious to go to each call queue and check the members if a user is one of them.

It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually...

Requesting to have an option to have a +1 for the outbound caller id number. This will help with the number not to be tagged as spam or robo calls. This is currently a limitation on a feature

It would help us if we could allow the user to click a button from the interface they make/receive calls on to open our application directly from their RingCentral device.

If I use the computer app, I want to see where the call is coming from, what extension it is coming through. For example, on my phone app there is an small circle with an i in the middle that I can click on and it says To: 864-772-3410 (me) for ex...

There should be option where when number is assigned to user, he should be able to view and use only assigned number, not have list of all numbers that are there on the main account.

is there anyway to dial out from the RC App and have it connect to my desk phone?