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Customer Ideas Portal

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Queue management needs alphabetical/sortable order

We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficu...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Put back HOLD button on Glip phone pad

The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Showing A List Of Scheduled Video Meetings In New App

I do not want to connect my Outlook calendar to the new app but I do want to see my scheduled video calls listed under Meetings. I can see them in your web portal and loved how I could see them in your old RC Meetings app. Please figure out a way ...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

List Queue lines as "Queues" on the app rather than "Direct"

Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their nu...
Kyle Workman almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Playing Recordings During Call

Think it would be a great idea to be able to play a recording during a call. This would help for legality reasons for some companies or for cancellation terms, etc.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Member access to call queue messages and do not delete if you don't save message

Call queues are almost useless if members can't access the messages. We may have 100 messages over a weekend, Either I have to give a receptionist Admin permissions so he/she can access the voice mails or they have to sit on the phone for an hour ...
Garyn Charlet almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Make Status Visible in the Dialer and Contacts Lists

The status feature (Available, On a Call, In a Meeting, DND, etc.) is a great feature but currently only shows in the messaging section and when you open a contacts profile in the RingCentral desktop app. This makes it essentially useless for us a...
Keith Brown almost 2 years ago in RingCentral Web/Desktop App 0 Under review

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status
Guest almost 2 years ago in RingCentral Phone 0 Under review

option to decline an incoming call on iphone when locked

option to decline an incoming call on iphone when locked
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Increase the amount of folders available

We are only allowed 30 folders. We need to be able to get more
Emily Stavnes almost 2 years ago in RingCentral Web/Desktop App 3 Under review