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MaxAgent Inbound Call Waiting Alert

I have a small shop, and users go on unavailable but still are on call if the call volume spikes. Such users have to devote desktop space to have a MaxAgent window displayed, and the have to cast eyes on the same. Our last phone system had a setti...
Brian Casey almost 2 years ago in RingCentral Contact Center 0 Under review

Change Text Interface Back to show list without opening a text

Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open on...
Melissa Plante 11 months ago in RingCentral Web/Desktop App 0 Under review

Phone app shows me as offline when the app is not in use. I don't get incoming calls because it shows me as offline.

Incoming calls don't come through to my phone. I use the desktop app to send texts. I use the phone app to answer incoming calls. I'm unable to change that offline setting from my end. I have to get with customer support for assistance and the wai...
Megan Petty 11 months ago in RingCentral Mobile App 0 Under review

recording

No description provided
Guest 11 months ago in RingCentral Analytics 0 Under review

Export of all Fax User Data

The ability to export all fax user data is needed to avoid having to manually view the data through the users. Currently, the export only shows the main user data, but not any sub-user data of those who are configured to send and receive faxes or ...
Donnie Brewer 11 months ago in RingCentral Admin Portal 0 Under review

Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones

Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones
Guest over 2 years ago in Hardware 0 Under review

On Admin side, status icons for both User and Phone on 'Users with Extensions'.

While setting up, and troubleshooting user and phone issues, we're finding that the status icons are a tad misleading. While a User status may show green, you have to go into their account, click down to Phones, over to Phones, etc. to then see if...
Joe Cache - 1601 over 2 years ago in RingCentral Web/Desktop App 0 Under review

Hang-Up sound

after speaking with client or anyone from organization there is no sound indicate person hand up the call unless I go to app to see if they really hang up.
Guest 11 months ago in RingCentral Analytics 0 Under review

Merge 2 separate calls

Some time I have 2 separate calls that i want to merge both call together there is no option for it.
Guest 11 months ago in RingCentral Analytics 0 Under review

Ability to send invites to end users even if their extension is enabled

THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts. In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes ...
Justin Polburn almost 2 years ago in RingCentral Web/Desktop App 0 Under review