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AgencyBloc integration

We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!
Guest 11 months ago in RingCentral Integrations 0 Under review

Long hold time call back feature

As a busy medical practice we would benefit from having a call back feature where patients keep their call queue and our operators can have the system auto-dial the next patient who opted in for a call back.
Guest 11 months ago in RingCentral Phone 1 Will not implement

Real time call screening

I am often on one outgoing call, when an important second call comes in. I currently use a human teller receptionist so that I can be told who is calling about what, and prioritize accordingly, REAL TIME. Call screening should go like this RC. “Ma...
Guest 11 months ago in RingCentral Admin Portal 1 Under review

QM - Feedback Comments - Punctuation Doesn't Carry Over from Word

A user may need to type their feedback comments into a Word document first and then copy/paste into the QM Tool Evaluation Form. When we copy/paste from Word into the QM Tool, quotation marks and apostrophes disappear.
Jennifer Lewis almost 2 years ago in RingCentral Contact Center 3 Future consideration

QM - Calibration Screen – Needs Interaction Dates

Please add the Interaction Date to the Calibration Screen; see screenshot
Jennifer Lewis almost 2 years ago in RingCentral Contact Center 0 Future consideration

Add Date & Time to body of an email meeting invite for RC Video

We are looking to have the date and time automatically added to the body of an Outlook email invite for RingCentral Video. This seems to work with RingCentral Meetings, see attached image. We schedule meetings with the RingCentral app
Guest almost 2 years ago in RingCentral Video 0 Under review

Add a Visible Timer to Meetings

It would be nice to give speakers/presenters a visual queue on how much time they have left. People often present for longer than their allotted time because they are unaware of how much time they have used. Maybe have it hover over a shared scree...
Guest almost 2 years ago in RingCentral Meetings & Webinar 1 Under review

Webinar Calendar Invite

It would great if after users register for a webinar the reply the service sends is in the format of a calendar invite, not an email.
Tom Buckley almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Videos in Chat

It‘s useful to share video files from the camera roll. In many cases a video transports more information compared to a photo. Additionally the recording of a video directly for the chat should be available. All big messengers offer such features.
Guest 11 months ago in RingCentral Mobile App 0 Under review

the country number by blind transfers should be shown at the receiver phone

experiencing the "different country number showing at recipient end when transferring call by blind tranfers only
Guest 11 months ago in RingCentral Phone 0 Under review