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Granular control over notifications

Adding the ability to play a sound or display an indicator without flashing message content into view, or the ability to snooze notifications so that rather than flashing up for every message, only one is seen per given time interval, or a single ...
Guest almost 3 years ago in RingCentral Web/Desktop App 2 Under review

Analytics data manually refresh or change frequency

Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live...
Brendan Richman over 2 years ago in RingCentral Analytics 1 Under review

Color fax transmissions

Faxes are always transmitted in black and white regardless of if you send an attachment or not. My business needs color transmissions for insurance processing.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Will not implement

Reporting by connected calls

It would be handy to be able to export a report of calls vs connects, and to be able to screen for call length (ex. only calls over 30 seconds)
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Include a simple video editor for recordings

Useful for those times when the recording file size is too big to email or if you want to just send out a part of the recording.
Tracy Lord almost 2 years ago in RingCentral Video 0 Under review

Ability to backup files (not just messages and notes)

We rely heavily on this app for communication, which includes file sharing. Ability in admin backup to backup files as well.
Molly Okerlund over 2 years ago in RingCentral Web/Desktop App 0 Under review

Add Contact to Ringcentral when added to CRM

Currently, there is not a Zapier integration to add a contact to RingCentral. This would make it so much easier to add and updated contacts in Ring Central automatically.
Natalie Crown over 2 years ago in RingCentral Integrations 0 Under review

Collecting customer feedback after a call or X amount of calls in the day

RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that ...
David Trabanino 6 months ago in RingCentral Admin Portal 0 Under review

Different fields showing in the CTI widget

Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.
David Skie 6 months ago in RingCentral Phone 0 Under review

Disable "Ringing" Tone when initiating video call...

When initiating a video call, please allow disable of the tone that blares out when "ringing" the person being called. Or at lease turn it down a bit. It is too loud and disruptive and forces the caller to turn down or disable audio when "ringing"...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review