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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

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URL Upload for Hold / Greeting Music

Please allow users to post a URL for their hold / greeting music. This allows us to program changing songs based on changes in month, day, time etc, using external web hosting capabilities. The burden is on the user to make sure the URL is a valid...
Michael Cyrus 9 months ago in RingCentral Admin Portal 0 Under review

SSO feature similar to Google Workspace

User is requesting a feature similar to Google Workspace SSO. Once the the user get disabled in Google Workspace, it wont be able to log in using the RingCentral for Teams (SSO). Currently on RingCentral system, user have to log in to the stand al...
Maribel Lopez 9 months ago in RingCentral Admin Portal 0 Under review

Test Idea / SSO for Google Workspace

SSO for Google Workspace
Maribel Lopez 9 months ago in RingCentral Admin Portal 0 Under review

IVR without the need for user input

Currently, when creating an IVR, the system is designed to prompt for a key to be pressed; there is no option to act with no user iteration. For instance, if I want to play a greeting message and immediately after the greeting transfer the call to...
Patricio Barreiro 9 months ago in RingCentral Admin Portal 0 Under review

Support NFC Connection on Android phone for Poly Edge E450

We have our new Poly Edge E450 phones setup for hotdesking. Currently they work the normal way, to login you would enter your extension and PIN on the phone. But the phone had functionality to automatically log you in using NFC on Android mobile. ...
Ralph Reyes 9 months ago in RingCentral Admin Portal 0 Under review

Allow data collected from scripts to be included in reporting in Historial reports

With the sunset of Prebuilt reports it is a necessity to have data collected from the script into the historical reports such as the Interactions report which already includes all ACD data but not the ability to import script data.
Chris Smith 9 months ago in RingCentral Engage Voice 0 Under review

Calendar Management

Zoom as this feature where you can manage sync and manage your Google Calendar straight from their dashboard. You guys should add this as well. I attached a screenshot on how it looks on Zoom.
Bryan Acosta 9 months ago in RingCentral Integrations 0 Under review

Engage Voice FedRAMP certified

Engage Voice FedRAMP certified is a deal braker for ALL GOVERNMENT ACCOUNTS as of Jan 2022. This means we can't get this accounts at all. These are 10 year contracts and when the window closes, your may never get e second chance. Please talk with ...
Steven VIP Ops 9 months ago in RingCentral Engage Voice 0 Under review

Option to check by other extensions the voicemail left to the dialed number

Option to check by other extensions the voicemail left to the dialed number
Richard P 9 months ago in RingCentral Web/Desktop App 0 Under review

I request that my employees do not have access to recorded conversations.

I request that my employees do not have access to recorded conversations.
Hussein Warsame 9 months ago in RingCentral Admin Portal 0 Under review