Customer Ideas Portal

Need to have this feature as we get faxes that needs to go into our System. If its forwarded automatically it will help.. thanks.

Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.

Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes a...

When pressing "DIR" button on yealink phones, there is no way to sync the internal company extensions. So we have to keep a printed piece of paper next to desk phones - yuck! This feature is support for polycom devices, please bring it over to yea...

Whenever I ignore a call on this app, I keep receiving the call for about 3-4 times before it stops. I would like to keep simultaneous ring on all call queue members. I would like to have an option to not receive calls without using do "do not dis...

Name is not showing while being in the meeting when we join meeting through phone call "by giving call on meeting number entering meeting ID, it's only showing the phone number of attendee " The participent is not able to indentify that who has jo...

option to turn on and off direct dial of extension numbers/ direct lines from external callers.

Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.