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Customer Ideas Portal

Showing 4255

Automatic Fax forwarding to a number

Need to have this feature as we get faxes that needs to go into our System. If its forwarded automatically it will help.. thanks.
Guest almost 2 years ago in RingCentral Phone 2 Under review

Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal

Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Download ALL Extension Types in a single download file

Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes a...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Support Yealink Company Contacts Directory Sync

When pressing "DIR" button on yealink phones, there is no way to sync the internal company extensions. So we have to keep a printed piece of paper next to desk phones - yuck! This feature is support for polycom devices, please bring it over to yea...
Kedar Tilak almost 2 years ago in Hardware 1 Under review

Have option to remove oneself from call queue members instantly without using do not disturb status

Whenever I ignore a call on this app, I keep receiving the call for about 3-4 times before it stops. I would like to keep simultaneous ring on all call queue members. I would like to have an option to not receive calls without using do "do not dis...
Wilhelmina Regal almost 2 years ago in RingCentral Mobile App 0 Under review

Show name insetad of phone number when new attendee joins meeting

Name is not showing while being in the meeting when we join meeting through phone call "by giving call on meeting number entering meeting ID, it's only showing the phone number of attendee " The participent is not able to indentify that who has jo...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

filter external calls for extensions

option to turn on and off direct dial of extension numbers/ direct lines from external callers.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Ability to turn off call quality survey for agents.

Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.
Guest almost 2 years ago in RingCentral Web/Desktop App 5 Under review

Ability for federated accounts to share Pooled Global Office Minutes

When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.
Ty Stephens almost 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia almost 2 years ago in RingCentral Analytics 0 Under review