Skip to Main Content

Customer Ideas Portal

Showing 3719

Ability to delete video call history in messaging conversation list

All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which ...
Denise DeLange almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Integrate Rocket Matter

Rocket Matter is a platform used by law firms to record time based on actions, invoice, attach documents. As the admin administrator, often I will get a request from an attorney regarding the length of a call.
Wendy Busse-Coleman almost 2 years ago in RingCentral Integrations 0 Under review

Disable the ability of the user to download the call recording

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.
Oliver Catacutan almost 2 years ago in RingCentral Analytics 0 Under review

A report to show how many incoming calls per individual phone line per time period

Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My compa...
Guest almost 2 years ago in RingCentral Analytics 1 Under review

Bring back ability to find shipping information from Phones & Devices

Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ in...
Jodi Haney almost 2 years ago in RingCentral Admin Portal 0 Under review

Recurring meeting option

With the new all in one App we are loosing the recurring meeting tab where all our monthly recurring meetings are stored to easily refer back to. is this something that will be coming back in the future?
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Which queues are a user assigned to - instead of having to go through each queue to find out

Instead of having to look through each queue (especially when you have 80) to see who is a member, it would be beneficial to be able to click on a user and see which queues they have been assigned to.
Guest almost 2 years ago in RingCentral Phone 2 Under review

Alerts when entering and leaving call queue + restricting users from exiting call queue

Kind of baffling to me that there is no option to restrict users from exiting a call queue nor is there a way to send alerts to a manager if someone stops accepting call queue calls. Only option we have right now is to create a custom role for the...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Give co-host more authority during RingCentral Video

By having the host being the only one with access to the Meeting Room function (setting up rooms, designating participants, etc.), for larger group meetings, this does not allow for an efficient distribution of work and sharing of tasks. Giving sh...
Guest almost 2 years ago in RingCentral Video 1 Under review

HUD on Desk Phone

It would be nice to see who other users on our phone system are talking to on the desk phone.
Afshin Asher almost 2 years ago in RingCentral Phone 0 Under review