Customer Ideas Portal

All users in our office use Polycom phones. When we dial each others extensions, the phones ring and must be picked up by the person receiving the call. With other systems I've used, it is answered automatically by speaker so the receiving person ...

It's inconvenient to have to constantly set it up each time we log in.

Becaues it would eliminate Twilio while bringing RC more subscribers

You provide us with a Mailbox for Groups/Queues, why not allow us to program a key on the phone showing when there are messages, and providing access to those messages?

so the doctor is in a video with a patient at the minute and a new patient enters the waiting room, there is no way to message them to let them know he will be with them shortly. and his is causing a major for 3 weeks now. because the patients lea...

Many calls come in from the queues, but a lot are also parked on custom park lines. the Sales Force adaptor doesn't allow for those parked calls to screen pop in SF with the customer information making extra steps for the agents, all calls should ...

By default, the user line is listed on each line (4 times for an 4 line phone, for example). The workaround is to add presence for a line 3rd line, which the end user may not need, to remove the extra lines. This makes the phone screen very busy w...

I want to know how I can change my RingCentral number to email format for example on my Verizon line I was able to change line to email, so my customers can send email to my line.

Allow call forwarding (custom rule) to directly forward the calls to a mobile app

I have realtors and customers. I would like to put realtors in a group (that is not on the same feed) so when I need to send text messages. Realtors are in their own group and customers in another.