Skip to Main Content

Customer Ideas Portal

Showing 4758

Add a feature to allow users to just receive text messages

Along with Business SMS permission there should be another feature to only allow users to only receive or just send text messages.
Amanda Bradbury almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Change Text Interface Back to show list without opening a text

Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open on...
Melissa Plante 11 months ago in RingCentral Web/Desktop App 0 Under review

Phone app shows me as offline when the app is not in use. I don't get incoming calls because it shows me as offline.

Incoming calls don't come through to my phone. I use the desktop app to send texts. I use the phone app to answer incoming calls. I'm unable to change that offline setting from my end. I have to get with customer support for assistance and the wai...
Megan Petty 11 months ago in RingCentral Mobile App 0 Under review


No description provided
Guest 11 months ago in RingCentral Analytics 0 Under review

Export of all Fax User Data

The ability to export all fax user data is needed to avoid having to manually view the data through the users. Currently, the export only shows the main user data, but not any sub-user data of those who are configured to send and receive faxes or ...
Donnie Brewer 11 months ago in RingCentral Admin Portal 0 Under review

Support Configuration of Presence on Yealink T46G

We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we...
Guest over 2 years ago in Hardware 0 Under review

Add CCRN to directory in RC Office

Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC...
Stacy Palmer over 2 years ago in RingCentral Phone 0 Under review

Add abilty to search and add vanity US toll-free numbers on UK multi-site system

This is currently available on the US based systems.
James Ronald over 2 years ago in RingCentral Admin Portal 0 Under review

Allow the use of Enter key on Admin password pop-ups.

When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image) It would be nice to have two things occur at that point: Focus on the box brings the cursor to the password field...
Joe Cache - 1601 over 2 years ago in RingCentral Admin Portal 1 Under review

Custom Rules - Include Name of Rule On Each Step/Screen

As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin schedulin...
Wendy Busse-Coleman over 2 years ago in RingCentral Admin Portal 0 Under review