Customer Ideas Portal

Along with Business SMS permission there should be another feature to only allow users to only receive or just send text messages.

Can you please change the interface back to where the texts would show as a list and we click the one we want to open, instead of how it now automatically opens the most recent text when you go to texts? I don't like how I can accidentally open on...

Incoming calls don't come through to my phone. I use the desktop app to send texts. I use the phone app to answer incoming calls. I'm unable to change that offline setting from my end. I have to get with customer support for assistance and the wai...

The ability to export all fax user data is needed to avoid having to manually view the data through the users. Currently, the export only shows the main user data, but not any sub-user data of those who are configured to send and receive faxes or ...

We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we...

Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC...

This is currently available on the US based systems.

When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image) It would be nice to have two things occur at that point: Focus on the box brings the cursor to the password field...

As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin schedulin...