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Customer Ideas Portal

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Automated Daylight saving switch for Main IVR Custom Rules over multiple regions

Useful for Cloudflare inbound Sales call routing to auto adjust hours in the Main IVR Custom rules for each of our 3 world regions For PST -> PDT and PDT->PST changes we have to manually adjust the working hours for UK and Singapore (APAC an...
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

I want to be able to download faxes in batches from the application

It is a lot of work to open my faxes one at a time to be able to download the attachments
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow customer to filter out Missed Call in the Call Logs or Analytics

A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
Lutgardo Bayan about 2 years ago in RingCentral Admin Portal 0 Under review

Multiple Folders within Contacts to organize contacts

Multiple Folders within Contacts to organize contacts . I have current clients, real estate agents, Insurance agents, past clients and many others and it would be nice to have them sorted into different folders
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Ability to pickup existing park lines in the RingCentral App

When our users place a call on a park line using a desktop phone, we cannot pickup the parked call using the RingCentral App.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Automated calling of phone numbers one after the other

Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?
Guest about 2 years ago in RingCentral Phone 0 Under review

Manage multiple calls on hold

My problem is I am often on one or two calls already. I cannot constantly have the current call interrupted and HAVE to take/respond to the the next call. Many of my calls are from gov officials overseas who are hard to reach. I also do not have t...
Guest about 2 years ago in RingCentral Contact Center 1 Under review

Separate ring for Desktop app and Mobile app

Call Handling & Forwarding to separately ring Desktop & Mobile Apps
Guest about 2 years ago in RingCentral Web/Desktop App 9 Under review

Exact time when the users login to the App

I want to know what time our employees is logging in want to have a way to know the exact time when they logged in to there apps
Guest about 2 years ago in RingCentral Analytics 1 Under review

Allow the incoming call blocking feature to message only extensions

Build in the block a callers number in a message only extension like it is in a full user account for those message only numbers built as fax numbers.
Tracey Lulek about 2 years ago in RingCentral Admin Portal 0 Under review