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Customer Ideas Portal

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Option for fax image to be attached to email notification of successful fax.

The pdf of the sent faxes have the information showing fax number time sent, etc. and are good proof of a timely fax. You can get it by downloading it from the app, but it would be nice if you had the option to just have the pdf images attached to...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Revert conference prompt when transferring a call

Our sales side of our business revolves around fresh salespeople transferring prospects to our more experienced ones. This message is pretty disruptive to the flow of the call. If you cannot revert our firmware to what it was before please make a ...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Tag/Categorize calls for business analysis to solve business problems

We have Ring Central and use Auto Receptionist and call queues. Admin can setup tags or categories in the portal (i.e. call resulted to a sale, call related to receiving shipment, call related to upgrading shipment, call related to account expirat...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Eliminate need to enter time zone on trouble ticket.

Trouble tickets currently require the selection of a time zone on EVERY ticket submitted. I do not move from time zone to time zone so this is very redundant and does not present a value add to the customers. One would imagine the TTS/CRM already ...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Give administrators the ability to report on text messaging (number sent/received, and even view the text)

I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).
Guest almost 2 years ago in RingCentral Admin Portal 2 Under review

Please make it possible for two different numbers ringing on the same line to have unique ring tones

This would allow someone working with two different companies such as myself to differentiate by ringer the number the caller has dialed to reach the line. In a perfect world I could prepare myself and answer with the correct company greeting.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Feature to disable Beeping for Call Waiting in queues

We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps. Our employees do not use physical phones. They...
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Under review

Disable incoming calls pushing to front in RingCentral Classic

If a user is needing to potentially answer calls but is also working on something else, it would be nice to have a setting that allows for standard Windows/system notifications without having the incoming call be pushed to the front (and interrupt...
Carter Fliss almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Voicemail recording to email

Need to be able to get a voicement notification email with a recording. Our other provider had this and I am shocked you guys dont...
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Warm Transfer Voicemail

Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.
Phonehub 1 - Potaia almost 2 years ago in RingCentral Phone 0 Under review