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Customer Ideas Portal

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Allow Users to Update Voicemail Greeting via RingCentral Desktop App

Allow the end user to update their voicemail greeting from the app, or at least a direct link to the correct part of the portal from the app. When users are OOH they need to update their voicemail regularly, and this should be as easy as it is on ...
Matthew Lamb over 1 year ago in RingCentral Phone 0 Under review

Send a join team request to the administrator when a user want to join the team

To join a team, sometimes we are required to find the administrator of the team and ask the administrator to actively join the team.Regarding this scenario, can we send a join request to the group and mention the administrator to help deal with it...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

When I reject an incoming video call request, I want to send the reason for my rejection to host

1. In service web, I can add /edit/delete my message templates 2.On the incoming video call card, the reject button will add a action button, click this action button, I can select a reason message template to send to the host. The action will inc...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Filter Faxes by Number

Filter faxes by the number they were sent from for various reasons, such as to be deleted automatically
Guest over 1 year ago in RingCentral Phone 3 Under review

Force caller to hear entire IVR menu prompt

Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Start an on-demand call recording through HUD

It would be helpful to start an on-demand call recording within HUD. Already we can monitor calls through HUD, it would be helpful to have recording controls in the same place.
Josh Berman over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to show a Subject/Topic at the start of a message

It would be good to have messages that allow for Subjects and then Contents. Reason being it allows for much greater understanding of the message content when searching for it in history.
Ty Stephens over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to duplicate/copy a calendar event.

To the right of a calendar event where you give the options Edit, Show Conversation and Delete, it would be great to have the option to duplicate the entire entry. I have to schedule multiple events each day for the warehouse. Every entry for the ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to assign International Dialing Country by Country Access by Role

Provide functionality to create roles in the system and give different roles access to call different countries. For example Role 'South American Team' can only call South American countries, but no other countries.
Annette Fortune over 1 year ago in RingCentral Admin Portal 1 Under review

Add support for Proxy Authentication on Windows

Most apps prompt for a login for proxy connections. However, RC app on Windows doesn't.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review