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Red yellow green

on the iPhone app if a call has been answered by my self it should be green. If a call has been answered by one of my teammates, it should be yellow if a call was missed by my self or a teammate, it should be red and as a admin, I should be able t...
Guest about 1 year ago in RingCentral Analytics 0 Under review

Draft option in Fax

allows the option to set a draft to a fax that will be sent later to allow the option to edit out some information
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Export List Audio Conference Host/Participant Codes

Make the audio conference host and participant codes part of the user details export.
Nick Rowland Corp about 3 years ago in RingCentral Web/Desktop App 0 Under review

Get notifications in the app for texts and not just for messages and mentions.

should get notifications for text, not just through email.
Guest about 2 years ago in RingCentral Mobile App 0 Under review

Enable customers to save their spot in the Queue to have a rep call them back.

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.
Amos Stoltzfus Jr about 1 year ago in RingCentral Phone 0 Under review

RingCentral Contact Centre: MAX Agent Windows Application

Please may we request a Windows Application/Service version of the MAX Agent? The Web Application is problematic for users, particularly those who are remote working on laptops as when agents go on break and the laptop goes to sleep, the MAX Agent...
Fraz Hamid about 1 year ago in RingCentral Contact Center 0 Under review

Add users presence in bulk

I need to add everyone to my presence page in bulk vs. individually adding each user.
Guest about 2 years ago in RingCentral Phone 0 Under review

Call Queue Lineup

Urgently requesting a feature in which we can view all incoming calls within our queue at once. A "Call lineup" of sorts where all the calls that are awaiting pickup are listed so we know how many more calls need to be answered within a specific t...
Guest about 2 years ago in RingCentral Web/Desktop App 2 Under review

Allow adding and editing Notes/Tasks in a separate window

For longer and more complex notes it becomes an issue that to read or change a note that it covers the entirety of the desktop app. Allowing it to pop out to a separate window would allow users to reference information sent in messages more easily...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Transfer unanswered queue calls to auto receptionist

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...
Guest about 3 years ago in RingCentral Phone 0 Under review