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Restore clickable URLs in RingCentral Mac client (even if non-standard)

I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: links with a non-.com URL that are posted in rooms are no longer clickable, meaning I need to ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Include Team Description in right-hand sidebar of Mac Messaging Client

I updated my RingCentral app on my Mac a while back (now version 21.2.10.452 Web, 21.2.10.949 Mac) and since then, an important feature no longer works: the Team/Room Description that used to show up in the right hand pane (and contained helpful i...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review

Live Dictation of Phone Calls and Meetings (Speech-to-text)

Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
Daniel Raiche over 1 year ago in RingCentral Phone 0 Under review

Please remove disabled & deleted users from any call flows/ring groups

When an employee leaves our company, we disable and then delete their extension (per RC Admin training), effectively dropping the extension into the 'Unassigned Extensions' page/list. If the phone 'object' (GLIP, RC Phone, physical phone, etc) ass...
Guest over 1 year ago in RingCentral Admin Portal 1 Under review

Start/Stop Voice Call Record Time Logs Details

In OnDemand enabled user is able to start/stop the voice recording. In our process based upon customer request, the user can stop the recording for some time and again start the recording. We need the logs, what time the call got started recording...
Guest over 1 year ago in RingCentral Analytics 0 Under review

RingCentral Video Meeting Available in Citrix Environment

The ability to host a RingCentral Video meeting in the citrix environment and offload resource use to the local desktop. Similar to what Zoom is doing.
Tevon Campbell over 1 year ago in RingCentral Video 2 Under review

recording system that flags calls that use inappropriate language

Customers with full time call recordings would like to bookmark calls where inappropriate language is used for follow up...even better to have the ability to initiate a warning message if bad language is being used
Guest over 1 year ago in RingCentral Contact Center 1 Planned

HIPAA PHI (Protected Health Information) Clause needed on RC Coversheet

RC includes coversheets, one that says Confidential, but this DOES NOT fulfill HIPAA requirements. Also, the new RC app does not allow Custom Coversheet uploads which technically makes RC fax NOT HIPAA compliant unless you type a PHI statement wit...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Integration with CRM Driver Reach

Interate with a CRM named Driver Reach
Guest over 1 year ago in RingCentral Integrations 3 Future consideration

Report for Host Codes for Administrators

We would like for our Admins to be able to run a report that shows the host code (to claim host in a conference room) for each of our users.
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review