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Need Lists option for Texting

I'm quite surprised this feature is not available and it was one of the main reasons I upgraded my account. I need to be able to organize my customers into different lists and be able to send them mass emails. ie: let's say I have 100 customers an...
Guest over 1 year ago in RingCentral Web/Desktop App 5 Under review

option to know if the call came from call queue or direct number

please add a settings where the user would know if the call came from call queue or direct number via IVR For example, if the caller press 1, 2 or 3
John Ramirez over 1 year ago in RingCentral Admin Portal 0 Under review

Enable "pause/mute" automatic call recording for call queue

Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on. Please implement this feature as this will be a breach of Australian regulations.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Add the option to transfer calls directly to voicemail on Unify CPXXX phones.

Currently most other phones that RC sells allow the option to transfer a call directly to a user's voicemail. Can we please get this support for the unify phones? This is an important feature that is used w/ presence at our company. We need to kno...
Guest over 1 year ago in RingCentral Phone 0 Under review

Call Transfer

Should have a way to transfer an incoming call without having to actually pick up the call
Guest over 1 year ago in RingCentral Phone 0 Under review

service autopilot integrate with ring central platform

did not find service autopilot on the list of supported apps please creat an APA
Guest over 1 year ago in RingCentral Integrations 1 Under review

Leave comments on a repeating task and make those visible throughout the life of the task

In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Mond...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Under review

Allow access to change availability hours for a limited extension device

We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ...
Jason Edinger over 1 year ago in Hardware 0 Under review

Make a Lite version of RingCentral IOS app (for devices lower than ios 12)

Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The f...
Harry Mitchell over 1 year ago in RingCentral Mobile App 0 Under review

Incoming Fax Settings

I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review