All ideas

Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.

On incoming calls via the iOS app, all that shows is the "Caller ID" name. A lot of the time, that name is simply the name of a city that the area code is from. The phone number itself is not shown. It would be very useful to see the phone number ...

Make the audio conference host and participant codes part of the user details export.

allows the option to set a draft to a fax that will be sent later to allow the option to edit out some information

It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.

on the iPhone app if a call has been answered by my self it should be green. If a call has been answered by one of my teammates, it should be yellow if a call was missed by my self or a teammate, it should be red and as a admin, I should be able t...

should get notifications for text, not just through email.

I need to add everyone to my presence page in bulk vs. individually adding each user.

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.

Please may we request a Windows Application/Service version of the MAX Agent? The Web Application is problematic for users, particularly those who are remote working on laptops as when agents go on break and the laptop goes to sleep, the MAX Agent...