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Remove Minimum Threshold for Recording a call (<60 seconds currently)

I was told by support that call duration that are less then 60 seconds are not recorded. This minimum should be removed as all calls should be recorded when call recording feature is turned on. There can definitely be calls that have duration that...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Queue/Group Mailbox Keys

You provide us with a Mailbox for Groups/Queues, why not allow us to program a key on the phone showing when there are messages, and providing access to those messages?
James Berman almost 2 years ago in RingCentral Phone 1 Under review

Support Configuration of Presence on Yealink T46G

We manually configured our Yealink T46G, but tech support does not currently have a way to make the DSSKEY setting for BLF reflect the presence of users currently on calls. We have shortcut buttons for the users in our office on the screen, but we...
Guest over 2 years ago in Hardware 0 Under review

Add CCRN to directory in RC Office

Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC...
Stacy Palmer over 2 years ago in RingCentral Phone 0 Under review

Add abilty to search and add vanity US toll-free numbers on UK multi-site system

This is currently available on the US based systems.
James Ronald over 2 years ago in RingCentral Admin Portal 0 Under review

Allow the use of Enter key on Admin password pop-ups.

When clicking on the voicemails for other users from within the Admin panel, it pops-up and asks for that users passcode. (see image) It would be nice to have two things occur at that point: Focus on the box brings the cursor to the password field...
Joe Cache - 1601 over 2 years ago in RingCentral Admin Portal 1 Under review

add call recording to performance reports call list

instead of filtering calls that were over a minute long(to filter ppl out who didnt answer) and then copy and pasting into call log on a separate window having it all in the same place would help a lot
Guest 11 months ago in RingCentral Analytics 0 Under review

Add a small mini mode window that is always on top for muting sound and video, like the old RC Meetings application

When using the old RC Meeting application, you could minimize it to a mini mode window. If on a computer with only one screen, you could type in notes on one screen, and still be able to mute and unmute yourself on the mini allways-on-top RC Meeti...
Peter Z. almost 2 years ago in RingCentral Video 1 Under review

Add Common Area Phones to RingCentral Analytics

It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
Brian Schwartz almost 2 years ago in RingCentral Analytics 0 Under review

Custom Rules - Include Name of Rule On Each Step/Screen

As a law firm that mandates all inbound calls need to be answered by a person and not VM, I set-up multiple Custom Rules for the week, and each day of the week. I could have up to 7 different Custom Rules in the same day because of admin schedulin...
Wendy Busse-Coleman over 2 years ago in RingCentral Admin Portal 0 Under review