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Personal Connection data log extract

Using the Personal Connection tool the agents "ACCEPTING" the call and the PC dispositioning the call leaves a NULL in the AGENT field. My agents need credit for the calls they process even if the PC dispositions it. The agents hit ACCEPT so there...
Will Snyder over 1 year ago in RingCentral Contact Center 0 Under review

Integration with Kaseya BMS and VSA

Integration with Kaseya products. Useful for ticketing purposes.
Guest over 1 year ago in RingCentral Integrations 0 Under review

Notes area in call details

Hi there, I think it would be very useful to have a notes section under the call details. That way I can add notes to the call to remind myself what the call was about and who the call was from. If this could get implemented in the future that ...
Jason Kennedy over 1 year ago in RingCentral Mobile App 1 Under review

show the name of the line when sending texts on RC desktop app

This should be obvious. For some reason, RC won't show the name of the phone line when I'm sending a New text on the RC desktop app. It only shows a dropdown of numbers and I have to look up which business the line is for. SUPER INCONVENIENT. Plea...
Steve Kim over 1 year ago in RingCentral Web/Desktop App 0 Under review

Max agent must not allow another call to connect to agent leg when it is currently engage to a call

Agents made an outbound call and was on the line using RC apps , She was on available status on MAX agent . Another call receive from the MAX and made a conference call with the other person on the line.
Jovy Mendoza over 1 year ago in RingCentral Contact Center 0 Under review

Why don't contacts have a fax number?

When I go to fax, it suggests using a contact, but what good is that if the contact doesn't have an associated fax number????
Guest over 1 year ago in RingCentral Contact Center 0 Under review

iCal sync is an issue with Schedule list in the RC video software.

You have accommodated Google and Outlook calendar users. I am able to get my video meetings to populate my iCal(endar), however, I cannot get a list of my scheduled meetings in the app. It would be very helpful to get a schedule list.
Guest over 1 year ago in RingCentral Video 0 Under review

# Outbound Connected calls KPI

For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Improve the list of past meetings presented when Join Meeting is selected

When I click Join for a video meeting, there is a dropdown list of past invites. It shows only five rows, of which one has the description "RingCentral Video meeting" which is so vague that it is useless, another is a link to join my own personal ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to change RC App time without changing the device time.

The RC App messages shows the user's device time. This does not help remote workers. There should be an option to change RC App's time (messages). Call routing follows extension time set but not the messages.
Paola Bianca Navarra over 1 year ago in RingCentral Admin Portal 0 Under review