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Setting to allow Dial Pad to remain on top of other open screens.

I run multiple screens with multiple applications running. When the Dial Pad is hidden under other screens, it is too clumsy to have to navigate back to the Ring Central app and open it back up.
Alex Conforti over 1 year ago in Developer Platform and APIs 1 Under review

Dial by Extension via Multi Level IVR

The option to dial by extension using the Multi-Level IVR
Denise ADM 12 months ago in RingCentral Phone 0 Under review

Caller ID post answer

After a call has been answered, the full caller ID can only be displayed via mouse over. That makes it impossible for customer care agents to see the full caller ID and be able to look up the caller in Salesforce. The request is to display full ca...
Eric Pearson 12 months ago in RingCentral Phone 0 Under review

Realtime Dashboard Needed For The Agent Summary Report

A realtime dashboard to showcase the exact same metrics the Agent Summary Report Template shows will be helpful to monitor how many inbound and outbound calls each agent has taken so far in that given day, without the need to run that actual repor...
Matthew Sarrell 12 months ago in RingCentral Contact Center 0 Under review

Listen to the entire Message/Prompt before selection

Is there a way to make callers, listen to the entire message/prompts before they can make a selection? Currently, they can interrupt the prompts by pressing a number. We do NOT want them to be able to interrupt the prompts. This will make them lis...
Ruby Rodriguez almost 2 years ago in RingCentral Phone 0 Under review

Custom Templates for Tasks

We would love it if custom Task templates could be created so that we could have fillable information boxes and selectable menus. Ex. A custom return call task could have: name, address, phone number, email, comments, lead type selectable menu, ty...
Josh Cadieux over 1 year ago in RingCentral Admin Portal 0 Under review

Change multiple call queue managers in mass, or assign group as call queue manager

We have a need to soon create up to 200 call queues for varying locations that all require different phone numbers with differing area codes. We have a group of managers that need to be the ones to update the call queue membership, thus they need ...
Guest almost 3 years ago in RingCentral Admin Portal 1 Under review

Add a timestamp to show when the last refresh happened

Add a timestamp to show when the last refresh happened for the page. Maybe below the refresh button to turn refresh on and off.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Recordings Location

Currently the only way to change your location of where your video recording is stored is to do it through the RC Meetings app. Since the RC app is supposedly a combination of all the Ringcentral apps, it simply does make sense that this feature i...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Send webhooks for Unified Presence events

Hi RC Devs. Hope this is the right place to post this. In currently aware of that the new RingCentral App Presence is different from the Phone App Presecen on the API site, and since Phone is in progress of sun set (got info from your one of your ...
Phillip Thomsen almost 3 years ago in Developer Platform and APIs 4 Planned