Customer Ideas Portal

This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.

Meeting co-host need to rename other co-hosts

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR...

I was looking for a specific email address that received information. However, I didn't know where the email was used and where it was set up. If the search function would allow searches for specific texts across the site, I could have found the m...

If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down fea...

STOP restarting Polycom phones when changing user hours. This seems to be a new feature. The phones restart when changing user hours. This is a terrible feature. Changing user hours happens all the time. Restarting phones interrupts employees work...

this would make fax usage universally easier for all .

Need to remove the connected HID headset from the RingCentral app. Need a disconnect or remove button from RingCentral app's headset settings.

SugarCRM is a large CRM and it would help to connect to Accounts and Contacts in sugar.

I would like to be able to create a skill and add recordings to be played (agentless) without engaging Account Leadership and creating a CR and paying for a CR. Give me a simple UI.