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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

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Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device

On a Polycom device, in addition to transferring a call to someone else's voicemail using "*0"+"extension number", we would like to be able to press "*0"+their softkey extension.
Guest over 3 years ago in RingCentral Phone 0 Under review

Allow adding and editing Notes/Tasks in a separate window

For longer and more complex notes it becomes an issue that to read or change a note that it covers the entirety of the desktop app. Allowing it to pop out to a separate window would allow users to reference information sent in messages more easily...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Show first page of received fax in body of email

Hi folks! Often I look back in my emails to find a particular received fax, and its a huge pain to open each attachment. Would be very helpful to have the first page show in the body of the fax. Doesn't need to be full size either. I had this opti...
Ace Medical about 1 year ago in RingCentral Web/Desktop App 0 Under review

Add Functionality to set the CallerID to a non-phone number (ex. a String of characters)

When our Call Center reaches out to our customers, the number appearing on their phones is not known to them. If we had the ability to change the CallerID to a string (The name of the company), we believe customers would be more willing to answer ...
Michael Vanderstappen about 1 year ago in RingCentral Contact Center 0 Under review

Add 'Assign To' feature to Number Inventory

Requesting to add 'Assign To' to the menu option in the Number Inventory. Currently the only option listed is Delete, with this, we can delete multiple numbers at once; however, we cannot assign multiple numbers at once. This would be beneficial f...
Esther Fabien about 1 year ago in RingCentral Admin Portal 0 Under review

Looking to have option for key press feature on individual extensions

We would like to have the option to press 1 for leaving a voicemail on an extension and press 2 to be routed to a call queue. Key press isn't available on individual extensions currently.
Jake Fletcher IT about 1 year ago in RingCentral Video 0 Under review

Voicemails accessible to all users, Allowing all users or selected users to see and respond to the voicemails in the APP.

Voicemails accessible to all users. Allowing all users or selected users so they can see when someone may be out of the office, access to the voicemails instead of just one person or person at one location.
Guest about 1 year ago in RingCentral Analytics 0 Under review

To have the ability to have no Voice Mail on a call Queue line

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...
Guest over 3 years ago in RingCentral Phone 1 Under review

Notification that will explain why an SMS message is block

Some SMS messages are blocked due to restricted words as per CTIA guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf Ringcentral could have a prompt or notification that will ...
Roland Angoluan over 2 years ago in RingCentral Mobile App 0 Under review

Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.

Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.
Stevie Embree - IT Director over 2 years ago in RingCentral Web/Desktop App 0 Under review