Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. https://www.yealink.com/product/headset-wh63 Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...
almost 2 years ago
Ability to dial "0" (or whatever) to return to Autoattendant when reached voicemail.
When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up ...
add call recording to performance reports call list
instead of filtering calls that were over a minute long(to filter ppl out who didnt answer) and then copy and pasting into call log on a separate window having it all in the same place would help a lot
Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone
If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call. Consider the following workflow: ...
We have a customer who has a single shared line with 8 phones. They need two way communication (intercom) internally on their shared line. Is there anyway we can get internal shared line intercom functionality? There are 8 phones in this group wit...
almost 3 years ago
I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording