All ideas

Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. https://www.yealink.com/product/headset-wh63 Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...

after speaking with client or anyone from organization there is no sound indicate person hand up the call unless I go to app to see if they really hang up.

Some time I have 2 separate calls that i want to merge both call together there is no option for it.

For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).

When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up ...

instead of filtering calls that were over a minute long(to filter ppl out who didnt answer) and then copy and pasting into call log on a separate window having it all in the same place would help a lot

If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call. Consider the following workflow: ...

There is currently no option to set up bonus point questions on the evaluation form. Please update the tool so we can give agents the chance to earn bonus points.

We have a customer who has a single shared line with 8 phones. They need two way communication (intercom) internally on their shared line. Is there anyway we can get internal shared line intercom functionality? There are 8 phones in this group wit...

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording