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Upgrade firmare for Yealink T42S, T46S etc.

Yealink has a great dual connect headset (WH63) that can flip between deskphone and softphone/computer. Unfortunately, it is not compatible with Ring Central because Ring Central's firmware for the Yeal...
Todd Thurlow almost 2 years ago in Hardware 1 Under review

Hang-Up sound

after speaking with client or anyone from organization there is no sound indicate person hand up the call unless I go to app to see if they really hang up.
Guest 11 months ago in RingCentral Analytics 0 Under review

Merge 2 separate calls

Some time I have 2 separate calls that i want to merge both call together there is no option for it.
Guest 11 months ago in RingCentral Analytics 0 Under review

# Outbound Connected calls KPI

For outbound call businesses, it is helpful to know how many of our outbound phone dials get answered (Connected).
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Ability to dial "0" (or whatever) to return to Autoattendant when reached voicemail.

When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up ...
Guest almost 3 years ago in RingCentral Phone 0 Under review

add call recording to performance reports call list

instead of filtering calls that were over a minute long(to filter ppl out who didnt answer) and then copy and pasting into call log on a separate window having it all in the same place would help a lot
Guest 11 months ago in RingCentral Analytics 0 Under review

Send other users a Salesforce record when you transfer a call using RingCentral for Salesforce softphone

If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call. Consider the following workflow: ...
Sara Kosciolek almost 3 years ago in RingCentral Integrations 0 Under review

QM - Bonus Point Capability

There is currently no option to set up bonus point questions on the evaluation form. Please update the tool so we can give agents the chance to earn bonus points.
Jennifer Lewis almost 3 years ago in RingCentral Contact Center 0 Under review

Intercom use within a shared line

We have a customer who has a single shared line with 8 phones. They need two way communication (intercom) internally on their shared line. Is there anyway we can get internal shared line intercom functionality? There are 8 phones in this group wit...
Craig Meagher almost 3 years ago in Hardware 0 Under review

Mute Key press on Automatic Call Recording

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
Guest almost 3 years ago in RingCentral Admin Portal 0 Under review