All ideas

Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.

Hi Team, Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm. Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are b...

Please may we request the ability to set/change the date format in RingCentral Analytics? Currently the format is Month/Day, but here in the UK we are accustomed to working with the Day/Month format.

The suggestion is to add an option, which allow call queue calls to be notified, even if the user is busy. We have the following example, provided by one of our customers: While on a call with their colleagues, the emplyees are missing external ca...

Please setup Email Notifications to update your clients on your releases of the RingCentral Apps for Salesforce.

The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.

When calling a user from the dialpad of the desktop app, it shows their extension, direct number, and the digital line of the hotdesk phone they last used (even though they are no longer logged in). Can you remove hotdesk lines from showing in the...

This is useful because it allows me to diagnose when reps are making calls of very short duration i.e. if they are 'gaming' or if there is another reason for this happening.

Meeting co-host need to rename other co-hosts

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR...