All ideas

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...

Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentia...

When a user turns off the Que, the manager will receive an alert.

I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.

Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation. For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, ...

Some SMS messages are blocked due to restricted words as per CTIA guidelines - https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf Ringcentral could have a prompt or notification that will ...

Contact list - Add Dept, Title, Cell number, etc in the empty space next to their name instead of having to hit the profile button.

My Company uses Generic Extensions for the majority of the phones in the office. If the generic extensions are not activated you can not look for them in the Web app and you have to know the direct extension. This will allow for all the generic ex...

We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...