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REI Blackbook integration

A large number of Real Estate investors that I know use RingCentral in combination with the CRM — REI Blackbook (likely the most-used real estate CRM currently in existence). An API integration would be great! I didn’t see it listed on your API pa...
Guest about 1 year ago in RingCentral Integrations 2 Will not implement

Company Level Hotkey Settings

Some of our company applications that we use utilize shortcut keys such at F6 or F8. We would like to be able to change this at a company level so each user isn't having to manually do this as part of ringcentral onboarding.
Guest about 1 year ago in RingCentral Phone 0 Under review

Have the ability to pin Max Q and desktop app to be always on top

This feature would be useful when you have many windows open. This would keep the application in the most prominent position.
Marty Mullane about 1 year ago in RingCentral Web/Desktop App 0 Under review

RingCentral Analytics to show words per message

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?
Ty Stephens about 1 year ago in RingCentral Analytics 0 Under review

Export tasks to Google or Outlook calendar

We use a Google Calendar to manage office appointments and meetings. Would be nice to export tasks to the calendar so we can keep everything centralized.
Guest about 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 1 Under review

Meet Now option in New Application

Previously RC had the option to Schedule a Meeting or Meet Now options within Outlook using the Outlook Plug-in. It appears the new application only has the Schedule a Meeting Option, the Meet Now feature has be deprecated. Requesting to bring bac...
Guest about 1 year ago in RingCentral Video 0 Already exists

Need report on call barge log

It will track how many calls are barge and also we can check log
Guest about 1 year ago in RingCentral Phone 0 Under review

Native integration with Gorgias CRM

It would be great if you could look at native integration with Gorgias https://www.gorgias.com/ Currently we need to use integrations through companies like Pipedream.
Guest about 1 year ago in RingCentral Integrations 1 Under review

Enable merging of two extensions to combine data for analytics

We have had at least two instances of either a bug or having to switch a user to a new extension because of an issue. The problem that happens is that the analytics data stays with the old extension number, which ruins the ability to analyze thing...
Mallard Owen about 1 year ago in RingCentral Analytics 1 Under review

Option to Automatically place call queue members to available status

We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift) 2. Clo...
Roland Angoluan about 1 year ago in RingCentral Admin Portal 0 Under review