Skip to Main Content

Customer Ideas Portal

Showing 3704

Possibility to refuse text messages from a number

In the admin portal on our number we can decide if we accept "call and fax", "call only" of "fax only". Should be cool the include text message so we can enable or disable text message from some number (like our master number)
Stéphane Beauchamp over 1 year ago in RingCentral Admin Portal 0 Under review

Integration with WealthBox CRM

Many Financial Advisors use your service as a compliant approved product. WealthBox is gaining in market share for CRM's with leading Financial planners. A direct interation would make adoption and retention with Ring Central much stronger.
Guest over 1 year ago in RingCentral Integrations 2 Under review

Permanently Change Screen Name on RC Meeting

We have highly credentialed employees that want their credentials to appear in their screen name when in RC meetings with clients. Right now they have to add their credentials to their screen name for every single meeting. If they could permanentl...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Provide a non-updating version of the Macintosh Package

At my instutition all software on computers is centrally managed, including peroidic updates. However the RC Macintosh package performs auto-updates, routinely prompting users for their password to become Administrator. Many of our users do not ev...
Dean Eckstrom over 1 year ago in RingCentral Web/Desktop App 0 Under review

Call routing to Voicemail

Have the calls routed to voicemail first then have the option to answer the call.
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Integration with Ricoh Copiers - No ATA device needed

Our Ricoh copiers have the Smart Integration software. Companies like eFax, eGoldFax have apps to send faxes directly to their services without a need for a POTs line or ATA device.
Guest over 1 year ago in RingCentral Integrations 0 Under review

Subtitles during phone calls

It would be great if a feature was available for during phone calls where you could read subtitles of what the other person is saying. For people who are visual and read lips, it would be really helpful to have that added support. Please let me kn...
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Register customer's number before they can connect to your main number.

We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Dashboard - Add Status Thresholds for State

New Dashboards are missing option to add thresholds, this was available previously. https://help.incontact.com/Summer20/EN/Content/Reporting/Dashboards/Widgets/AgentListWidget.htm If you have customized your Unavailable State thresholds, and a con...
Guest over 1 year ago in RingCentral Contact Center 0 Under review

User Can Monitor Calls Even Without a License

Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review