Customer Ideas Portal

WhatsApp has this iOS feature. If you search for a contact using spotlight search, the WhatsApp shows and has a one touch option for going into the app to communicate with that user. It would be nice to have the same RingCentral feature.

The iphone and Google phones show the benefit of combining internal messaging and sms in the same app. It would be more intuitive vs having to go to phone for SMS and messaging for internal messaging. Ideally, the app could be "smart" and determin...

need to download chat log on rc meetings even if the meeting is not recorded

The desktop app lets you dial by name, however the mobile app only has a link to the contacts section. Please add the same ability that exists in the desktop app.

There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.

integrate with an LMS

We need to be able to see what call recordings are being played, by whom, and the date and time they were played. This is so we can tell if anyone is browsing through call recordings in an inappropriate manner. It would be useful to have these det...

When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting pr...

The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.

To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.