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Customer Ideas Portal

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Add iOS Spotlight feature to enable dialing via the RingCentral app

WhatsApp has this iOS feature. If you search for a contact using spotlight search, the WhatsApp shows and has a one touch option for going into the app to communicate with that user. It would be nice to have the same RingCentral feature.
Craig Miceli almost 2 years ago in RingCentral Mobile App 0 Under review

Combine internal messaging with SMS messaging

The iphone and Google phones show the benefit of combining internal messaging and sms in the same app. It would be more intuitive vs having to go to phone for SMS and messaging for internal messaging. Ideally, the app could be "smart" and determin...
Craig Miceli almost 2 years ago in RingCentral Web/Desktop App 0 Under review

need to download chat log on rc meetings even if the meeting is not recorded

need to download chat log on rc meetings even if the meeting is not recorded
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Add smart dialer (dial by name) to mobile app

The desktop app lets you dial by name, however the mobile app only has a link to the contacts section. Please add the same ability that exists in the desktop app.
Craig Miceli almost 2 years ago in RingCentral Mobile App 0 Under review

Add ability to transfer from a softphone to a deskphone

There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.
Craig Miceli almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Integrate with Adobe Captivate Prime

integrate with an LMS
Guest almost 2 years ago in RingCentral Integrations 1 Under review

Include Playing of Call Recordings in the Audit Trail

We need to be able to see what call recordings are being played, by whom, and the date and time they were played. This is so we can tell if anyone is browsing through call recordings in an inappropriate manner. It would be useful to have these det...
Rob Frood almost 2 years ago in RingCentral Admin Portal 0 Under review

Allow 911 Alert Recipients to Listen to 911 Call

When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting pr...
Alex Janes almost 2 years ago in RingCentral Admin Portal 1 Under review

The availability of Voicemail to Text Option even if HIPAA is activated.

The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Non-Ring Central Numbers Added on Presence

To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.
Danielle Arnold almost 2 years ago in RingCentral Web/Desktop App 0 Under review