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Customer Ideas Portal

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Deskphone Support of 100+ Extensions/Presence

We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Centr...
Dawn Eickenhorst about 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to Edit Case After Submission

It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which...
Elizabeth Witte about 1 year ago in RingCentral Admin Portal 0 Under review

My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature

1) Add Attachments when opening a case 2) Add functionality to add more than one attachment at a time - would love to see a drag and drop 3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are...
Elizabeth Witte about 1 year ago in RingCentral Admin Portal 0 Under review

Block SPAM Faxes using OCR and User defined Phrases

It would be great if RingCentral could perform an OCR on incoming faxes and check them against a list of phrases. If the Fax contains a user defined phrase just quietly move it to a spam folder and not notify anyone. Even better would be the capab...
Stephen Weiss about 1 year ago in RingCentral Phone 0 Under review

Please add a beep tone to our phones when you are on the phone and another call is coming in.

Please add a beep tone to our phones when you are on the phone and another call is coming in.
Jan Kapenga about 1 year ago in RingCentral Phone 0 Under review

AgencyBloc integration

We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!
Guest about 2 years ago in RingCentral Integrations 0 Under review

Want to monitor Duration of Status

I want to monitor Agents breaks Duration In the (Share Status)
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Give users ability to use the company main fax line number as their Fax caller ID.

Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main c...
David-Jay Yamaguchi about 2 years ago in RingCentral Phone 0 Under review

Remove ability to call an extension from an IVR menu

Customer has found that if a user enters their IVR menu and selects option 1 but accidentally presses the button 3 times, they will be routed through to the user with the extension 111. Customer has requested to be able to stop this.
Emma Murray about 2 years ago in RingCentral Phone 1 Under review

RC Office Client will not install on Standard Users for Windows 11

I have noticed this problem in latest windows 11 client installs on a domain, it installs fine on administrator accounts and the ringcentral app shortcut shows on desktop under the users\administrator\appdata\ringcentral path. However, once you lo...
Jerry Perez about 1 year ago in RingCentral Web/Desktop App 0 Under review