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More pronouns in Ring Central

Ring Central only allows the following genders in their profile section: Unspecified Male Female Is there any way to add to this list? We believe it would be helpful to our employees, especially as one has recently come out as non-binary. Here’s m...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

Participant list on web meetings

One of the things that management would like to have is a list of people that join each session. This would be helpful for all types of web meetings that will be even on past meetings.
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Please restore the ability to change the default role for a new user

According to RC's own knowledge base, this feature did exist at one time: https://support.ringcentral.com/article/10644-user-roles-permissions-set-default-role.html Backstory: we decided not to utilize SMS messaging in our environment. So a custom...
Jason Howard over 1 year ago in RingCentral Admin Portal 0 Under review

RingCentral Number for Osaka, Japan

Currently there are no available numbers for Osaka, Japan. As a business in Japan, it is not a good option to assign Tokyo numbers to Osaka that is why Osaka numbers are needed.
Guest over 1 year ago in RingCentral Phone 0 Under review

Agent AHT

We need to have a parameter that calculates the time spent on a task same as AHT but excluding the time spent waiting for a customer reply. By this, I can calculate a KPI for the agent as part of his evaluation. Currently, we can’t depend on the A...
Guest over 1 year ago in RingCentral Engage Digital 0 Will not implement

Add a feature to flag or blacklist a text message containing spam or Phishing scam

I received these texts that contain phishing scam: From: (833) 705-1026 Received: Saturday, March 06, 2021 at 12:59 PM Message: Alert! - NyDMV # Please, update your current mailing and contact information to meet REALID requirements. Update Now at...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Under review

The ability to disable features company wide

The ability to disable Glip/Message and other features (like Tasks, Events, Files and Notes). Where our users cannot use these features. Basically a toggle to allow the feature to be used or not
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Glip: Create task as Zapier action

We can have messages post from Zapier but cannot get tasks to be created. It would be great to have a task generate automatically as a result of a form submission.
Guest over 1 year ago in RingCentral Integrations 0 Under review

Granular User Management Permissions

I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings suc...
Elyse Watts over 1 year ago in RingCentral Phone 1 Under review

choose which users/extensions will be archived

choose which users/extensions will be archived verses all of them
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review