Customer Ideas Portal

When creating a task, there is an option to make the task reoccuring, but it is very limited. If you want the task to reoccur on the 2nd Tuesday of the month, you can do that. You can set the reoccurance schedule to monthly, but it will only go by...

Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.

When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.

Escalations could be avoided if the SMS feature is automatically enabled once the number is ported.

add a new option or button to delete chat history from customer side

Currently, when you add skills to an ACD user, the skill is added at a proficiency level 3 by default. You can change it manually but it is not persistent; if you remove the skill and then add it back later it does not remember the previous profic...

Be able to change the default statuses for a company as a whole. This will allow us to reflect what we use most common versus what RC has decided.

I would like to see reporting with calls that are connected but a way to determine they spoke with a customer, not just call connected, that could just be it went to voicemail. It is better recorded keeping and holding employees accountable for th...

This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be place...

Assist with troubleshooting fax failures to determine if it is on receiver or sender side.