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Customer Ideas Portal

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Recurring Tasks

When creating a task, there is an option to make the task reoccuring, but it is very limited. If you want the task to reoccur on the 2nd Tuesday of the month, you can do that. You can set the reoccurance schedule to monthly, but it will only go by...
Eileen Norman over 2 years ago in RingCentral Video 2 Under review

Display Incoming Caller ID to Busy Call Queue Member

Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Remove a contact in a group message

When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.
Janel Enger 12 months ago in RingCentral Phone 0 Under review

Enable SMS feature for a number upon port activation.

Escalations could be avoided if the SMS feature is automatically enabled once the number is ported.
Neil Aldrin Obligado over 2 years ago in RingCentral Phone 0 Under review

Delete conversation history from customer side

add a new option or button to delete chat history from customer side
Guest almost 3 years ago in RingCentral Engage Digital 0 Future consideration

Change automatic default skill proficiency level

Currently, when you add skills to an ACD user, the skill is added at a proficiency level 3 by default. You can change it manually but it is not persistent; if you remove the skill and then add it back later it does not remember the previous profic...
Allison Durrell 12 months ago in RingCentral Contact Center 0 Under review

Customize Default Statuses for RingCentral Desktop/Phone App for Company wide

Be able to change the default statuses for a company as a whole. This will allow us to reflect what we use most common versus what RC has decided.
Tyler Hungness 12 months ago in RingCentral Web/Desktop App 0 Under review

Call reporting

I would like to see reporting with calls that are connected but a way to determine they spoke with a customer, not just call connected, that could just be it went to voicemail. It is better recorded keeping and holding employees accountable for th...
Gina Harmon 12 months ago in RingCentral Admin Portal 0 Under review

Mobile/Desktop App - Automatic Hold After Transfer

This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be place...
Cait Haley over 1 year ago in RingCentral Mobile App 0 Under review

Need more detail on fax failures other than just 'failed.'

Assist with troubleshooting fax failures to determine if it is on receiver or sender side.
Bob Foertsch over 1 year ago in RingCentral Phone 1 Under review