Customer Ideas Portal

It would be great to be able to select whether or not you'd like to have the sender know if you've read their message without responding. This would be exceptionally helpful for when on video calls.

I would love to have a setting to be able to shut myself off from receiving incoming calls but not fully "do not disturb" so I can hear when people message me directly or if there is communications in chats. If we have it on DND now people message...

I'd like to add text to the paging screen? I'd like to add the paging extensions that can be pressed. Much easier that passing out phone cheat sheets that everyone loses. Using Mitel 6940 units

Would like the option to give a User or Site the ability to make outbound international calls. Currently, when you enable this feature all users are able to make international calls.

Instead of the phone ringing to everyone who is listed in a queue and some people always letting others answer the phones, this new idea would cause incoming calls to rotate through callers with only one phone ringing at a time until everyone has ...

Adding members is cumbersome, espessially if you have them spanned over multiple pages. We should be able to simply add an entire User group to a queue.

We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently ...

ERPNext is a comprehensive, cloud-focused, open-source ERP system by Frappe. The software is very user-friendly, and accessible to businesses looking for their first ERP system. Integrating these two softwares could create many powerful tools, wit...

Ability to customize location for "Merge call", "Transfer call", "Record call", etc. in RC app to better accommodate work flows

i would like to drag and drop a contacts database from excel into RingCentral. People in inspections, sales, or purchasing as well as other areas where they make numerous contacts would benefit from being able to import contacts in bulk.