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Customer Ideas Portal

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Turn Off Extension Dialing Options

RingCentral Users with consecutive extensions (ie 117, 133) are receiving inbound calls from individuals calling a Call Queue of which they are not part of. If the inbound caller presses a phone tree option multiple times, the call is routed to th...
Kelsie Gissler about 2 years ago in RingCentral Phone 10 Under review

Call routing to Voicemail

Have the calls routed to voicemail first then have the option to answer the call.
Guest about 2 years ago in RingCentral Mobile App 0 Under review

Integrate RC Scheduler using outlook.com

We are using an exchange outlook web app that looks like everyone else, but it is private to our server and does not go thru MS365. I need to integrate the ring central scheduler on that platform now that RCM is retiring
Mike P about 2 years ago in RingCentral Web/Desktop App 0 Under review

Silence notification for call pickup when the user is set to Do Not Disturb

Even dispatchers need a lunch break. Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notificat...
Ryan Laughy about 2 years ago in RingCentral Phone 0 Under review

Show availability/status in Company contact list.

Just had a use case, where an employee was trying to find someone in a dept to call, but there isn't an easy way to see who's working. Right now you'd have to start a conversation with each person, or click each person in the company contacts to v...
Chris Rosa about 2 years ago in RingCentral Web/Desktop App 9 Under review

Integration with Ricoh Copiers - No ATA device needed

Our Ricoh copiers have the Smart Integration software. Companies like eFax, eGoldFax have apps to send faxes directly to their services without a need for a POTs line or ATA device.
Guest about 2 years ago in RingCentral Integrations 0 Under review

Subtitles during phone calls

It would be great if a feature was available for during phone calls where you could read subtitles of what the other person is saying. For people who are visual and read lips, it would be really helpful to have that added support. Please let me kn...
Guest about 2 years ago in RingCentral Mobile App 0 Under review

Change gender of emojis

There are only male versions of some emojis, this is frustrating and frankly a huge oversight.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Register customer's number before they can connect to your main number.

We will register the customer's number. Once registered to the main account. The customer will be able to call the main number. If not registered they'll not be able to call the main number.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Inbound: Toll-Free vs Local call graph

our account manager provides us with a graph that shows Toll-Free vs Local calls, this is very helpful information. It would be nice to have this accessible at the customer level, it would allow for quicker access so that we do not have to wait fo...
Mike Schimento about 2 years ago in RingCentral Admin Portal 0 Under review