Skip to Main Content

Customer Ideas Portal

Showing 3719

We would appreciate it if we could have texts that are received by one ("virtual" RingCentral) number (i.e. 262-429-9597) be forwarded to another RingCentral number (i.e. 262-706-5508).

Thank you.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Feature to add more than one Contact Information when creating a case through support.ringcentral.com

When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Informa...
Hannah Tieu almost 2 years ago in RingCentral Admin Portal 0 Under review

Analytics Portal Performance Reports Visibility

It would be great if there was a feature that allowed reports created on other extensions to be viewed by other people, or whose visibility and management can be shared with other people for example, if 4 people were on the same team and someone c...
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Add start Audio Conference to the RingCentral Unified App from RingCentral Phone App

The RingCentral Phone app has a button where you can start an Audio Conference. It would be very useful if this button/feature were added to the RingCentral Unified app. It would also be useful to be able to manage the Audio Conference directly fr...
Joey Garcia almost 2 years ago in RingCentral Web/Desktop App 3 Under review

On the new "Ring Central App" add the "To: [phone number]" that is being called

On the Ring Central Phone App, it shows what vanity number our lead is calling. It shows on the app which 800 number is being called. We can track our lead sources this way. On the Ring Central App, it does NOT show the "To" and we cannot find out...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Provide a way to directly leave voicemails without first calling someone

There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.) Please provide a way to set a direct dial number to allow people to rea...
Peter Z. almost 2 years ago in RingCentral Admin Portal 3 Under review

Ring Central \Meetings-Breakout Rooms should allow participants who joined by browser to be assigned to room

Sometimes our clients join the meeting by browser and we need to be able to put them in Breakout Rooms. It works in ZOOM.
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Incoming Caller ID for Each Company

I have 3 phone numbers under my one account; each phone number is for a different company. There is 1 main line for one company, and then 2 virtual lines for the other 2 companies. I would like for when the calls come in on my ring central app to ...
Eva Boccio almost 2 years ago in RingCentral Phone 1 Under review

Desktop APP Personal Contacts: Custom Label for Phone Number

We have users that would like to see the ability to create Custom Labels for the Phone Number for the contact. Creating a custom label instead of using "Other" (or the other predefined labels) would allow them to know exactly what type of number t...
Mike Schimento almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Desktop APP Personal Contacts: Sub-Folders

We have users that have asked about the ability to create Sub-Folders under Personal Contacts within the Desktop APP. We are an insurance company and they believe that this ability would help to distinguish between what type of contact everyone is...
Mike Schimento almost 2 years ago in RingCentral Web/Desktop App 0 Under review