Customer Ideas Portal

To archive and upload to client matters or provide as support for billing/invoicing. And that identifies the phone numbers/contacts in the threads. And with the option for different export/forward formats (i.e., pdf/excel).

I want to monitor Agents breaks Duration In the (Share Status)

Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main c...

Customer has found that if a user enters their IVR menu and selects option 1 but accidentally presses the button 3 times, they will be routed through to the user with the extension 111. Customer has requested to be able to stop this.

IVR menus share the same notification rules as the main line. If this was separate, we would be able to send different notifications for different IVR menus to different users

We would like to add additional key presses, this inconveniencing our company. Thank You

remind/inform your customers who are waiting for your service how many clients are waiting before them.

the feature to disable the DND function will surely help our business

If others use the home computer that I use (I am a therapist who works from home), it would be great to have a passcode for the app itself so even if others can access the computer, they can't access the app.

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...