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Customer Ideas Portal

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Batch export/forwarding of SMS/MMS to email

To archive and upload to client matters or provide as support for billing/invoicing. And that identifies the phone numbers/contacts in the threads. And with the option for different export/forward formats (i.e., pdf/excel).
Kevin Coleman about 1 year ago in RingCentral Web/Desktop App 0 Under review

Want to monitor Duration of Status

I want to monitor Agents breaks Duration In the (Share Status)
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Give users ability to use the company main fax line number as their Fax caller ID.

Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main c...
David-Jay Yamaguchi about 2 years ago in RingCentral Phone 0 Under review

Remove ability to call an extension from an IVR menu

Customer has found that if a user enters their IVR menu and selects option 1 but accidentally presses the button 3 times, they will be routed through to the user with the extension 111. Customer has requested to be able to stop this.
Emma Murray about 2 years ago in RingCentral Phone 1 Under review

Notification Rules for IVR menus

IVR menus share the same notification rules as the main line. If this was separate, we would be able to send different notifications for different IVR menus to different users
Aaron Luboff about 1 year ago in RingCentral Admin Portal 0 Under review

Add addition key presses

We would like to add additional key presses, this inconveniencing our company. Thank You
Bobbet Mullings about 1 year ago in RingCentral Phone 0 Under review

Remind/inform your customers who are waiting for your service how many clients are waiting before them.

remind/inform your customers who are waiting for your service how many clients are waiting before them.
DANIEL ZHOU about 1 year ago in RingCentral Phone 0 Under review

disable the DND function

the feature to disable the DND function will surely help our business
Brandy Brown x 208 about 1 year ago in RingCentral Phone 0 Under review

Add a passcode feature to the app itself

If others use the home computer that I use (I am a therapist who works from home), it would be great to have a passcode for the app itself so even if others can access the computer, they can't access the app.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Reporting needed by IVR button press

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...
Guest about 3 years ago in RingCentral Phone 0 Under review