Status and Queue visibility in RingCentral in Salesforce.com
Being able to see agents status's and call queues as it shows in the Avaya Cloud Phone App. Agents need to transfer to users that show available but status visibility is not available in RingCentral App.
The most current version of the RC App (188.8.131.52750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the di...
We have over 20 Ringcentral instances for nursing homes where the employees are used to having an audible difference between calls comiing into the main call group and transferred calls. Upon upgrading them to RingCentral they are missing that fea...
over 1 year ago
RC Video recording download/view webpage activates my camera and microphone upon accessing URL
URLs sent via email for RC Video recordings (https://v.ringcentral.com/welcome/meetings/recents/recording/...) opens my camera and microphone in the web browser each time I navigate there. There's no reason for my camera or microphone on this page...
We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.
have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones.
have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.
Development Team - The proper use of the ignore button on an incoming call
When in a meeting via another online tool you get interrupted with a phone call. Pressing ignore does not get the call ignored it continues to ring. This disrupts all parties in the meeting. The feature of ignore should be that once pressed the ca...