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Status and Queue visibility in RingCentral in Salesforce.com

Being able to see agents status's and call queues as it shows in the Avaya Cloud Phone App. Agents need to transfer to users that show available but status visibility is not available in RingCentral App.
Stephanie Rensburg over 1 year ago in RingCentral Integrations 0 Under review

Ability to customize the dial pad size

The most current version of the RC App (22.1.31.106750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the di...
Paul Vazquez over 1 year ago in RingCentral Mobile App 0 Under review

Cronberry

THE #1 MARKETING AUTOMATION AND LEAD MANAGEMENT SOFTWARE
Mark Jackson over 1 year ago in RingCentral Integrations 2 Under review

Differentiating ring for transferred calls

We have over 20 Ringcentral instances for nursing homes where the employees are used to having an audible difference between calls comiing into the main call group and transferred calls. Upon upgrading them to RingCentral they are missing that fea...
Jane Packard over 1 year ago in Hardware 0 Under review

Block callers from Exchanges within area codes

Block callers from All Exchanges within an area code. 913 521 XXXX.
Stephen Shaffer over 1 year ago in RingCentral Phone 0 Under review

Allow ANY email to be added to Glip as a conversation end point. Not JUST those on a Glip allowed list.

Allow ANY email to be added to Glip as a conversation end point. Not JUST those on a Glip allowed list.
Stephen Shaffer over 1 year ago in RingCentral Admin Portal 0 Under review

RC Video recording download/view webpage activates my camera and microphone upon accessing URL

URLs sent via email for RC Video recordings (https://v.ringcentral.com/welcome/meetings/recents/recording/...) opens my camera and microphone in the web browser each time I navigate there. There's no reason for my camera or microphone on this page...
Lani Pollard over 1 year ago in RingCentral Video 0 Under review

Independent Evaluation Not Tied to an Interaction

We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.
Brenda Orozco over 1 year ago in RingCentral Contact Center 2 Needs more information

have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones.

have an option on admin portal>Phone System>Common Area Phone to download a list of all of the phones. Also to have an option on Limited extensions group to download the information and have a print out of it.
Tadeus Joseph Biala over 1 year ago in RingCentral Admin Portal 0 Under review

Development Team - The proper use of the ignore button on an incoming call

When in a meeting via another online tool you get interrupted with a phone call. Pressing ignore does not get the call ignored it continues to ring. This disrupts all parties in the meeting. The feature of ignore should be that once pressed the ca...
Lisa Williams over 1 year ago in RingCentral Phone 0 Under review