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Preview of image pasted/added into chat

Sometimes I copy the wrong image and paste it into a chat, this could be completely irrelevant to the task, having a preview of the image before sending the message would be helpful to prevent errors.
Austin Clark over 1 year ago in RingCentral Web/Desktop App 0 Under review

Option on Admin UI to extend agents auto disposition timeout

Currently if you select the option auto disposition on time out within a disposition , you can only select one time frame for that option. What we need is an option for the admin to extend the disposition time out with a button on the admin ui . T...
Debra Johnson over 1 year ago in RingCentral Engage Voice 0 Will not implement

Option to make your self unavailable for a particular queue while being a member of multiple queues

We have employees that are members of two queues, for instance. During random times of the day, they do not need to receive calls from a particular queue. Currently, you can only set your status to either "available" or "unavailable" for all the q...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Add ability to re-arrange tabs on the right panel "pinned", "files", "notes"...

To be able to re-arrange tabs on the right panel. So for example I would like to keep the panel narrow (only 3 tabs) and am most interest in seeing "pinned", "task", "note" instead of "pinned", "files", "notes" without having to go to "..."
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Discontinue (1) Manager has Full Access to Call Queues - Admin Portal

Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go ba...
Susan Arbogast over 1 year ago in RingCentral Admin Portal 0 Under review

Ignore calls while on the line, not place on hold

When pressing ignore or send to voicemail when a 2nd call comes in while on an active call, don't place active call on hold
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Improve PagerDuty Integration By Including Incident Title in RC

Currently, PagerDuty integration posts messages to RC that include only "Trigger Type", "Service", "Assigned To" and "Changed By". An incident identifier is also provided, but in our case is always "Incident: null" PagerDuty events contain a "Titl...
Guest over 1 year ago in RingCentral Integrations 0 Under review

Changed Order of Desktop/Mobile App under Call Forwarding

I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.
Guest over 1 year ago in RingCentral Admin Portal 3 Under review

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu.

Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu in your Analytics Portal. Where the calls are being routed and on what key presses caller did press.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Right align sent messages within Direct and Teams Messages

It is helpful to differentiate between my messages (messages sent) and messages from others (messages received). This allows me to easily differentiate messages within a discussion.
Rob Leasure over 1 year ago in RingCentral Web/Desktop App 0 Under review