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Customer Ideas Portal

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Call Notification as Banner Rather Than Full Screen Takeover

In the old phone icon app, I could change my notifications so that it send me an alert when someone was calling my ring central line. I would have the choice to decide if I wanted to click on the notification which brought me to the app so I could...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

On-demand Call Recording Announcement settings by individual sites not account based

Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...
Brandi Bonnet almost 2 years ago in RingCentral Admin Portal 9 Under review

Messaging: Convert User to Guest

Example: a user leaves a company but they want to retain their conversation history and still have the ability to communicate with other agents in their former company. Looking for a way for admins to convert users from agents to guests. This woul...
Paden Cooper almost 2 years ago in RingCentral Web/Desktop App 4 Under review

Add user while on a RCV

It would be helpful to be able to add users to a RCV or RCM while on a call. If we could have and add button and it pull up our contacts like a phone call. This is available in MS Teams.
Matt Sadorf almost 2 years ago in RingCentral Video 0 Under review

having the option to save the call recordings using the RC phone app even without playing it.

having the option to save the call recordings using the RC phone app even without playing it.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Turn off touchtone/dtmf sounds when manually dialing in the app

When I manually dial a phone number in the Ringcentral app, the touchtone/dtmf sounds are annoying and unnecesary. It would have been cute in 1998.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Call Forwarding based on Status (available, busy, do not disturb, etc)

If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Create sub-group chats within RingCentral

Using RingCentral to deliver training, it would be great to set up some sub-chats so that small groups could chat amongst themselves without broadcasting that to the entire group. For example, I have a class of 16 and I want to subdivide them in t...
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review

Making video calls without having to download an app via iphone and android

Other users should not have to download an app just to video conference
Guest almost 2 years ago in RingCentral Meetings & Webinar 0 Under review