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Call Forwarding Pre-Announcement

Would be so helpful if there was a pre-message that could be recorded before it forwards to the person. For example, I go on vacation, forward my calls to Deana. If the caller calls my line it says, "I am out of the office, you are being forwarded...
Heather Franklin-Tupper over 1 year ago in RingCentral Phone 0 Under review

Identify that a Call Has Been Forwarded to Recipient

Let's say I go on vacation and forward all my calls to Deana. When someone calls my line and the call forwards to Deana it should have an identifier similar to queue calls - FRWD FRM Heather Franklin-Tupper or something to that effect. That way De...
Heather Franklin-Tupper over 1 year ago in RingCentral Phone 0 Under review

Meeting title in recordings title

When recording a video call (from an invite) and it saves it. Could it have the video call's title as the recording name? instead of having "RingCentral Video Meeting". it doesn't help differentiate meetings.
Kuldip Gangarh over 1 year ago in RingCentral Video 0 Under review

Please add slider bar for voicemail

We receive tons of messages in this office. We used to be able, with the old app, to listen to parts of the message via a slider bar. Now, if we miss something we have to listen to the whole message again. Very time consuming:(
Front Two over 1 year ago in RingCentral Web/Desktop App 0 Under review

Customize Work Time

Ability to customize what is calculated as "Work Time" using Custom Unavailable Codes that can be designated as included in the work time calculation. We want to allow agents to select custom statuses ( meetings, trainings etc...) that would show ...
Velvet Brown over 1 year ago in RingCentral Contact Center 1 Future consideration

Show caller ID when someone calls a direct line

Currently if a customer calls a direct line it will only display their phone number and not their name with it. I feel like its a step back to not be able to display the callers name. I know not all phone providers show someone's name when they ca...
Hannah LaVake over 1 year ago in RingCentral Phone 0 Under review

Call on behalf of other site locations

Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie si...
Wayne Boyce (Ext:313) over 1 year ago in RingCentral Web/Desktop App 0 Under review

X Days in the past calendar feature

Instead of picking a date on the calendar and keeping that specific date, I would like an option to choose a certain amount of days from the current date. Without changing anything this report would always be x days in the past. For example of it ...
Mitch Detwiler over 1 year ago in RingCentral Analytics 0 Under review

Hunt Group In Lieu of Ringing Group

A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt ...
Jonathan M Farley over 1 year ago in RingCentral Admin Portal 2 Under review

SMS ability to sort SMS messages and create folders for the SMS messages

RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
R. Glenn Matsen over 1 year ago in RingCentral Web/Desktop App 1 Under review