All ideas

Would be so helpful if there was a pre-message that could be recorded before it forwards to the person. For example, I go on vacation, forward my calls to Deana. If the caller calls my line it says, "I am out of the office, you are being forwarded...

Let's say I go on vacation and forward all my calls to Deana. When someone calls my line and the call forwards to Deana it should have an identifier similar to queue calls - FRWD FRM Heather Franklin-Tupper or something to that effect. That way De...

When recording a video call (from an invite) and it saves it. Could it have the video call's title as the recording name? instead of having "RingCentral Video Meeting". it doesn't help differentiate meetings.

We receive tons of messages in this office. We used to be able, with the old app, to listen to parts of the message via a slider bar. Now, if we miss something we have to listen to the whole message again. Very time consuming:(

Ability to customize what is calculated as "Work Time" using Custom Unavailable Codes that can be designated as included in the work time calculation. We want to allow agents to select custom statuses ( meetings, trainings etc...) that would show ...

Currently if a customer calls a direct line it will only display their phone number and not their name with it. I feel like its a step back to not be able to display the callers name. I know not all phone providers show someone's name when they ca...

Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie si...

Instead of picking a date on the calendar and keeping that specific date, I would like an option to choose a certain amount of days from the current date. Without changing anything this report would always be x days in the past. For example of it ...

A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt ...

RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.