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Allow Auto-Receptionist to transfer to specific numbers in extensions

I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the ...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Please can we have Admin access to reset Agents passwords on Contact Centre

Requesting a password reset on Contact Centre very often doesn't work and the user doesn't receive the email from NGAgentEventLog@incontact. It can sometimes take 2-3 times before the email goes through. It would therefore be extremely helpful if ...
Sarah Marshall over 1 year ago in RingCentral Contact Center 1 Under review

Add "Hub" to Office @ Hand windows app

The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding s...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Voicemail Breakout

The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Setting to auto generate unique Audio Conference Calling participant code

I have a law practice that deals with super sensitive client conversations and HIPAA communications. The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I w...
Guest over 1 year ago in RingCentral Phone 0 Under review

Gmail and Slack client

Allow Gmail and slack client, so as to semlesly integrate emails and slack into tasks, from the email call the person or send person a text all ones work critical communications in one place the “iCRM (Internal Customer Relationship Manager)” as I...
Guest over 1 year ago in RingCentral Contact Center 1 Under review

admin user account that has a different email for smaller businesses

Maybe you can do a write up to your managers and suggest that they come up with an admin user account that has a different email for smaller businesses like myself
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Set different caller ID for outbound calls using the line keys of the expansion module

The customer wanted to have the ability to set up different outbound caller ID numbers on the line keys of their expansion module for their users to be able to call out using their company numbers without having to change it on the service web.
Radney Porcioncula over 1 year ago in RingCentral Phone 0 Under review

Add ability to change Availability Status for individual and Queue from Desk Phone

When using actual desk phones with Ring Central, there needs to be a way to change your availability status for both as an individual and as a member of a call queue. Whether this is done via a softkey or a key combination such as *(number combina...
Guest over 1 year ago in RingCentral Phone 0 Under review

Integrate with Marketing Pro

This is a CRM and client marketing app.
Guest over 1 year ago in RingCentral Integrations 1 Under review