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Add ability to search email transcript by keyword in Contact Center

Right now, you can only search through a pre-built report on Contact Center, called the Contact History report. Even then, not all agents have access to the reports by default. Our agents constantly look back at old inquiries for PO#s or invoice #...
Guest over 1 year ago in RingCentral Contact Center 0 Under review

Enhance Accessibility features on desk top phone

Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating ...
Guest over 1 year ago in RingCentral Phone 0 Under review

Add ability for managers to download calls of direct reports only, not for the entire organization/site.

I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Rig...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

call logs view where it shows caller's information

please add a call log feature where it adds caller's information like city, state and zipcode
John Ramirez over 1 year ago in RingCentral Admin Portal 0 Under review

Allow the barge feature on the mobile phone app

In a call center environment managers are made to be on the floor than behind their desks. If an individual is having a hard time on the phone, it would be ideal to help right then and there rather than running back to the desktop to barge in on a...
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Customer Answering Rules Identification

It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that...
Susan Pieroni over 1 year ago in RingCentral Admin Portal 0 Under review

Access call queue history from iOS/Desktop App

I shouldn't be forced to go through the RC website to access call queue history.
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Call Queue Membership Based on Day (Rules)

When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them. For example, they are manually added to a Call Queue for the Sales Team between Monday to Wed...
Ivan Goldsmith over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to track when a device gets deleted from the system

The customer would like to be able to see when a device is taken off their system to confirm when it's something authorized or not.
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Block callers via number option when listening to voicemail

RingCentral phone number gets a high volume of spam messages. I would like to block the calls after I listen to the content of their messages by pressing a number option.
Guest over 1 year ago in RingCentral Phone 0 Under review