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Customer Ideas Portal

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Breakout Room Features for Chromebooks and iPads

We would like to have the breakout rooms features updates to the chromebooks and iPads 9.0 and HIGHER. We have ios 14 at this time and we need the teachers to have the features on the other devices.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Customizable UMI per folder

Now that we have personal folders it would be a big help to be able to set customizable UMI preferences per folder that over-ride app wide settings. e.g.: no UMI for Teams (only bold the title) all unread UMI for Favorites only @ UMI for personal ...
Richard Passavant almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Live Report Service Level and Queue Monitor Change

I would like to see the ability to choose more than one queue to monitor the service level and queue monitor, like you can for Agent Monitor and Queue calls graph. This would allow us to see "company wide" statistics like the service level for all...
Chase Owens almost 2 years ago in RingCentral Analytics 0 Under review

Time Element for Agent Detail on Live Reports

I would like to see the live time frames of the agents current status in live reports. For Example: Agent Status Time Agent One On Call 4:58 Agent Two Available 0:37 Agent Three Unavailable 13:14 This would allow us to monitor, in real time, how l...
Chase Owens almost 2 years ago in RingCentral Analytics 0 Under review

Ability to change Visibility settings for Folders

Now that Glip offers personal folders, I want to be able to set, on a per folder basis, whether I see all channels or only unreads or only unread @ mentions. For instance, in my favorites, I want to see all the Glip teams all the time, but maybe u...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Add custom hold music in Auto receptionist.

Most firms have hold music when you call the office mainline. and are put on hold. And not just for direct ext numbers.
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Offer option to change voicemail format to a lossless format like ALAC instead of AAC

Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.
Guest almost 2 years ago in RingCentral Phone 1 Under review

Unsubscribe Text/SMS

External users should be able to unsubscribe from receiving RC SMS text from any company users and once they do unsubscribe, RC system should be up to date . So if anyone try again to send text/SMS to that person, that should get rejected automati...
Amit Trivedi almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Call monitor join prior to connection (while ringing)

Have had many users ask about this as they often miss opening portion of calls they are monitoring because they try to connect with *80 and are told the call hasnt connected yet. They try again and find out they missed the introductions etc. Was a...
Brian Bronstein almost 2 years ago in RingCentral Phone 0 Under review

Have Customer Service Record (CSR) available on the Service Web

Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
Maria Della almost 2 years ago in RingCentral Admin Portal 0 Under review