Customer Ideas Portal

the current shortcut for emoji is :+1: which is not very practical to enter. Can you add the possibility to use the shortcut (y) to deploy the thumb's up emoji?

When viewing Task details in the mobile app it would be noce to see what Team the task is associated with. This is available in the Windows and Web versions. But not available in the Android App. Please advise!

Customer Sucess Platform

We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail

When calls are forwarded, enable the person they were forwarded to to see the call log and missed calls.

With the on-demand call feature, we would like the RC user who recorded the call to automatically receive a copy of it by email.

Busy Redial Feature With Verizon, if you dial a number and it is busy, you can dial *66 and hang up. Verizon will call you first when the number is free and when you pick up, redial the number that was busy so that you don't have to keep calling m...

Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look a...

useful so I don't have to search the user to see why they are not available/everyone can use this

After this recent upgrade over the past week (October 13, 2021), the Desktop version lost the ability to see your upcoming meetings beyond 3 days. I often schedule meetings well in advance and like to see them on the internal RingCentral applicati...