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Enable Management of Stations via API

Currently, nearly all aspects of a user can be managed (created, updated, removed, etc.) via API. This allows for a great automation of users, despite the current lack of AD integration. Enabling the management of stations via API would allow for ...
Nicholas Cioffi about 2 months ago in RingCentral Contact Center 0 New

Ability to change Company Main number type to Voice only

The option to change the Company Main number type to be voice only would be beneficial. The ability to make these changes for all other numbers are available BUT NOT for the Company Main number for some reason.
Ngoc Nguyen about 2 months ago in RingCentral Admin Portal 0 New

Generate a Report of Abandoned Text Messages

Sometimes , messages are received and read , but not responded to immediately. If it is followed up by many other received messages, then that message may be forgotten and buried in the list of SMS threads. There is currently no way to generate a ...
TC Room about 2 months ago in RingCentral Analytics 0 New

Share Video Recordings to Team Threads

It would be very useful to be able to share the recordings to a team thread. I saw another idea where they are, asking to be able to share a link, which would also work. However, we can already share this to an individual inside of our groups, it ...
Daniel McClure ispMint about 2 months ago in RingCentral Video 0 New

Add more flexibility to the Company Schedule and Holiday scheduling

I work for a public library and we want our phones to transition to closed hours 5 minutes before we close. No one wants to take an in-depth reference call at 7:56pm! As it stands the time can only be set by quarter hour increments which is not us...
Heidi Muehlhausen about 2 months ago in RingCentral Admin Portal 0 New

To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.

To be able to remove the symbol sign "+" on the faxes we receive as PDF. Or able to customize the name of the PDF fax files we receive.
nhcacadmin Support IT about 2 months ago in RingCentral Admin Portal 0 New

To have an options to route the voicemail of one call queue to another call queue.

To manage voicemail to a single call queue.
Rinny Dela Cruz about 2 months ago in RingCentral Admin Portal 0 New

The archive or history for the Service Level report

To enhance the performance review process for the team, I'd suggest implementing a feature that enables the retrieval of live service data percentages from previous days in raw XLS format. This data should be stored in a readily accessible manner ...
Bruno Prus about 2 months ago in RingCentral Analytics 0 New

Please Add a Downloadable RingCentral App for Macbook M2 Chip

Dial Pad is missing in M2 Chip when RingCentral Desktop App is installed.
Gideon Balbarino about 2 months ago in RingCentral Web/Desktop App 0 New

3 extensions or phone numbers in one application

To have an option to log in to three extensions in one application.
Rinny Dela Cruz about 2 months ago in RingCentral Web/Desktop App 0 New