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Disable Inbound Calling on Hotdesk Phones

When a user logs into a hotdesk phone, the hotdesk phone number assigned to the device can now be called which rings the user that is logged into that device. When there is no one logged into the phone it routes the call to a default auto attendan...
Billy Haikalis 2 months ago in RingCentral Phone 1 New

Don't notify/save blank voicemails

I receive a lot of empty voicemails where people don't leave messages. Please add an option to RingCentral not to notify the user of these, and instead auto-delete these voicemails.
Carlo C 2 months ago in RingCentral Web/Desktop App 0 New

There should be a Bridge call appearance feature setup on desk phone phone and should be able to assign to users that is a member of a call queue

Was trying to setup a BCA on phone no BCA feature that is only available on desk phone it requires RC app interaction Unable to assign delegate on users on call queues
James Paul Bermoy 2 months ago in RingCentral Phone 0 New

the reason why you can hear faxes in your voicemailbox is because both faxes and voicemails are stored in the same Mailbox

can we separate, faxes going into my voice mail box?
LANstar IT 3 months ago in RingCentral Phone 0 New

automatically assign a caller ID similar to the number you are calling

Hi there, as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling. T...
Daniel Christoffer 3 months ago in Developer Platform and APIs 0 New

MFA Validation

Our MFA validation code gives us 60 seconds to type in and it is taking 120 seconds for the code to come in to our mailbox, so we aren't able to validate the code in time. Can we change the amount of time the code is good for to 5 minutes instead ...
Andrea Higgins 3 months ago in RingCentral Mobile App 0 New

ACR - Call not was not recorded

Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.
RC Tester Account 3 months ago in RingCentral Admin Portal 0 New

Add number of calls refused to live reports

Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop
Dillon Friedman 3 months ago in RingCentral Analytics 0 New

Ability to install the RingCentral desktop app on a different drive or folder.

Please add the ability to install the RingCentral desktop app for Windows to be installed to a different drive or folder.
Carlo C 3 months ago in RingCentral Web/Desktop App 0 New

Allow users to choose which app to use for video calling

It would be more convenient if a user could choose whether to use RingCentral to perform a video call or another installed application, such as Microsoft Teams.
Jason Howard 3 months ago in RingCentral Web/Desktop App 0 New