Skip to Main Content

Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

RingCentral App: Reset Settings to Default Option

The RingCentral App is very rich in settings. It would be great to have a "Reset settings to default" option to help in scenarios where users have changed many settings to the extent they cannot remember what changes were made and why the app is n...
Fraz Hamid over 1 year ago in RingCentral Web/Desktop App 2 Under review

RingCentral Mobile & Desktop App: Generate Diagnostic Bundle/Data for Admin

It would be great to see an option in the RingCentral App for users to generate a diagnostic bundle that they can then email/send to an admin. The diagnostic data would contain pertinent information relating to the App and environment to help with...
Fraz Hamid over 1 year ago in RingCentral Mobile App 1 Under review

Rearrange lines on Phones without having to delete lines and add them again

I'd like the ability to rearrange lines in Presence without having to delete the queue and add it again.
Nicole Bryant over 1 year ago in RingCentral Phone 0 Under review

Call Queue setting options.

Add more options like Not wait or Voicemail ...When members are available, but no members answer or all members are busy or unavailable .
Rahul Khisti over 1 year ago in RingCentral Phone 0 Under review

More Flexibility in Live Answer Options

We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround i...
Leah Jansen over 1 year ago in RingCentral Admin Portal 0 Under review

Additional field for activity codes to indicate in adherence with Open.

We have many activity codes that are Closed activity codes that agents select placing themselves in an unavailable status. However, we require the ability the track some of these in different manners from a scheduling and adherence perspective. In...
Nick George over 1 year ago in RingCentral Contact Center 0 Under review

Service Level must be counted in the Service Level widget at the time that the call is answered, rather than the time the call is handled.

In order to maximize our efficiency and update our staffing levels on the fly to better serve our customers, we need to see the Service Level updated in real time in the Service Level widget at the time the call is answered rather than at the time...
Nick George over 1 year ago in RingCentral Contact Center 0 Under review

Require additional insight into what an agent is doing when in state Outbound Call in agent state widget

In order to maximize our efficiency and update our staffing levels on the fly to better serve our customers, we require the ability to understand what agents in the Outbound Contact state are doing in real time via the Agent State dashboard. Curre...
Nick George over 1 year ago in RingCentral Contact Center 0 Under review

Additional Adherence Reporting is required in Nice InContact Contact Center

In order to maximize our efficiency by analyzing agent performance and our scheduling to better serve our customers, we require enhanced adherence reporting. We require the ability to see: Summarized data by team in addition to by agent (top left ...
Nick George over 1 year ago in RingCentral Contact Center 0 Under review

Require additional customization of dashboards in Nice InContact Contact Center

In order to maximize our efficiency and update our staffing levels on the fly to better serve our customers, we require the ability to see average handle time, average speed of answer, and total calls by agent in real time in a widget on the dashb...
Nick George over 1 year ago in RingCentral Contact Center 0 Under review