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Pop-up with extra information for a call queue

This pop-up will provide additional information for a call queue for example, a link to a certain page, or a message to the person answering the phone that lets them know if specific steps have to be taken for that specific call queue.
Leonel Aviles about 1 year ago in RingCentral Web/Desktop App 0 Under review

Add Keyboard Shortcut to manage RingOut

Some of our users change their RingOut number on an almost daily basis (eg when working from home using a remote desktop). It would be helpful to have a Keyboard Shortcut to take you to the RingOut managment setting to streamline the process. Thanks
Mark Price about 1 year ago in RingCentral Phone 0 Under review

Company name in App should reflect site name

We have multiple sites under our account and would like the users to see their site/branches' name in the RingCentral app. Right now, if you edit the company name under the app, it changes it for everyone on the account.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Please add Hearsay

This is a messaging app that I use to send SMS text. I would like to link it to my desktop app and text through Ring Central and then connect through Hearsay.
Guest about 2 years ago in RingCentral Integrations 0 Under review

Reminder Email for Unread SMS/Voicemail /Fax

It would be great if we get reminder email for any unread SMS/Voicemail/FAX for more than 2-3 days old ?
Amit Trivedi about 2 years ago in RingCentral Web/Desktop App 0 Under review

Add ExtensionId to message-store phone number objects

I'm listening to the /account/~/extension/~/message-store/instant?type=SMS webhook events, to obtain inbound text messages per extension. I have ALL extensions on my account coming into one endpoint. It'd also follow a 'standard' thats close to th...
Brandon Hein about 1 year ago in Developer Platform and APIs 0 Under review

Maintain Position of Phone Options in Call Handling

When trying to change my call handling from going only to my mobile app to going only to my soft phone, the entry for my mobile phone starts at the top and then gets switched out for my soft phone after I toggle off the mobile app. It's annoying t...
Caleb Thomas about 1 year ago in RingCentral Mobile App 0 Under review

Make RingCentral contacts show up when I receive a text to my email

My colleagues receive my emails, meaning they are able to see the texts that RingCentral forwards to my email (in case I'm unavailable or out of the office). The problem with this, is that they only show the person's phone number, and not the cont...
Nicole Redifer about 1 year ago in RingCentral Mobile App 0 Under review

Voice to Text and Include Attachment Setting

We noticed the Voice to Text feature will always send voicemail transcripts regardless of the setting of "Include attachment with email" in voicemail notifications. We suggest not including any of the voicemail content if a user selects notificati...
Dean Eckstrom about 2 years ago in RingCentral Web/Desktop App 1 Under review

Transfer to an extension from a cell phone

All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
Josh Gorrell about 2 years ago in RingCentral Phone 2 Under review