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Forward a call to another phone, but continue ringing initial phone.

Once a call gets forward to another person, the original person still has a chance to pick up the call.
Guest over 1 year ago in RingCentral Phone 0 Under review

Archive Messaging as SMS when sent from Text widget

If a user sends a 'SMS' by selecting a Company contact from Text widget it should send out the SMS gateway and provide archiving as normal personal contact. We need this feature to ensure proper compliance of any texting. Or allow Admin to remove ...
Alex Obert over 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 0 Under review

RingCentral Video Plugin/app for Word Press

According to Siteefy.com statistic "42% of all websites on the entire Internet currently use WordPress as their content management system. This number is 36% for top 1 million websites, 20% for top 100K websites, and 14% for top 10K websites respe...
Guest over 1 year ago in RingCentral Integrations 1 Under review

Call Queue Enhancement

I would like to request the ability for users on active calls within a call queue to receive other calls to the call queue on both their desktop handset (Polycom VVX 350 & 450) and RC mobile/desktop app.
Guest over 1 year ago in Hardware / RingCentral Phone 0 Under review

Disable incoming calls when on a queue call

Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming call...
Brandon Carr over 1 year ago in RingCentral Web/Desktop App 0 Under review

Dial By Name with 4-5 digit dialing

Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.
Benedict Distajo over 1 year ago in RingCentral Admin Portal 0 Under review

Courtesy/Information Phone - Single Purpose

We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently
Kenneth Martin over 1 year ago in RingCentral Phone 0 Under review

Call handling - option for mobile app only

With the Outlook app now being the only way to schedule meetings from Outlook, calls now ring to the Outlook app. There is an option to turn off the desktop app, but the outlook app and mobile app are bundled. If we disable Outlook ringing when th...
Guest over 1 year ago in RingCentral Mobile App 0 Under review

Enforce meeting password for everyone rather than have it embedded in the join link.

It has been requested that our users need to enter the meeting password before they are allowed in the meeting. The links can be emailed to anyone and it allows them to join without knowing the meeting password. This could be a security hole our u...
Guest over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Alternative SMTP Authentication

Basic Auth for SMTP Relay Authentication will be retired by Microsoft in the near future. (https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-...
Guest over 1 year ago in RingCentral Contact Center 1 Under review