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Make switching phones between users less maddening

It is beyond frustrating to switch desk phones between users in RC admin portal, especially if the user needs to switch to an unassigned phone. Please, add a dropdown under the user which allows you to select the phone assigned. Put the same dropd...
Greg Rizos over 1 year ago in RingCentral Admin Portal 0 Under review

Changing name during call.

It can be fun.
Guest about 3 years ago in  1 Under review

Add support for Cisco 7861 handset

You already support all of the other phones in the range of very popular handsets. It should be very easy to add this model.
Matt Jones (212) about 1 year ago in Hardware 0 Under review

Update RingCentral to IPV6 *URGENT*

EE has already dropped IPV4 and other networks will be dropping it soon, so it is quite important to know when RingCentral will be updating it to IPV6 otherwise it will stop working soon. My phone is on EE and I can't use the Ringcentral App or my...
Vernon Kerswell over 1 year ago in RingCentral Phone 0 Under review

Need report on toll-free usage to track against Billing plans purchased

A report in the Admin portal to track toll-free number usage against purchased billing plans purchased/ I would prefer to be proactive than reactive when purchasing billing plans for toll-free usage.
Bob Cupit about 2 years ago in RingCentral Admin Portal 0 Under review

RingCentral Phone for IT download or to be able to integrate Microsoft Office (Word, Excel, etc.) not just Outlook.

We have spreadsheets and documents with contacts shared with an office. Our new network is not compatible with the RingCentral Phone app where we could highlight a phone number, hit a hotkey and ringout the number. I've found the Chrome extension ...
Lisa Galasso about 2 years ago in RingCentral Phone 0 Under review

Screen Share in the New RC App - extremely slow and cumbersome

When me or one another OR multiple team members are having a voice call - To add/switch to Screen Share is very very very cumbersome and frustrating. It sends a message to the other users to join a meeting while I am already logged onto the meetin...
Ruchir Bhatt over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to sort teams in a folder alphabetically

We have a folder in our Messages list for "Providers". Within this folder there are 40+ providers we regularly work with. As of now, there is no way to sort this list. It would be nice to be able to sort them alphabetically so you could quickly lo...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Show Extension to connect

Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.
Amandeep Sharma 6 months ago in RingCentral Admin Portal 0 Under review

Increase SMS Logs in the Admin Portal to at least a year

Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.
James Peterson 6 months ago in RingCentral Admin Portal 0 Under review